Bryan Smith Email & Phone Number

With 20 years of Information Technology (IT) support and leadership experience, Bryan focuses on operations, strategy, process and efficiency improvements. He has a proven track record of leading IT professionals and organizations by building relationships through collaboration. Bryan is adept at communicating with all constituents across all levels in an organization and prides himself on delivering innovative solutions that resolve complex IT and organizational problems.Bryan has a broad range of skills and experience, supporting key information systems and leading teams from Fortune 500 companies to large and small organizations across the public and private sectors. His experience aids in effectively assessing an organization’s network and security posture to identify gaps and recommend remediation plans.Bryan is an active participant in the Information Systems (IS) and IT communities and consults and advises with customers and organizations on IT operations management, information security and solutions to IT issues.

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Leader within the IT Department that assumed primary technical responsibility for the network infrastructure (WAN and LAN) across all firm locations. In addition to technical leadership, will engage in proactive, continuous improvement of firm processes and procedures with a keen eye toward security and best practices as new trends emerge.

Columbus, Ohio, United States

• Dual-role position in Managed Services leading a team to support 60 Managed Services customerso Role #1 - Leader of the Managed Services Engineers and Technicians Responsible for 7 direct reports Hired, counseled, and performed performance appraisalso Role #2 - Senior Level Engineer/Support/Technical Account Manager Make customer contact to assess relationship status and facilitate solutions/support Serve as an escalation point from MCPc’s NOC and provide senior-level support guidance to Managed Services technicians and engineers Provide infrastructure support and management onsite for Managed Services customers

Northeast Ohio

*On-site Managed Services resource fulfilling the following roles for MCPc's customers: *Primary Role - Technology Leader for a Rural Public School District *Secondary Role - Network/Server Administrator for a Rural Public School District *Tertiary Role - IT Support for a Public Housing Authority, Museum of Contemporary Art, & various other clientsKey Contributions:*Served as the primary technology subject matter expert at each site and facilitated majornetwork and server upgrades and the primary secondary clients*Served as a primary network/server liaison for MCPc when engaging prospective customers*Recognized as an "On-Site Managed Services" top performer at the 2014 National Kick-Offevent

Server & Network Administration including Microsoft Exchange at Lorain City Schools.

Promoted to manage the primary help desk that supported the store divisions of May Company and Federated Department Store companies. Built and mentored cohesive, qualified teams that assisted the infrastructure and mainframe support groups during the May to Macy’s merger.

Promoted to provide local and remote support for users of systems and applications that interface with the HP NonStop (Tandem) OLTP system.