· Lease apartment homes; manage and convert prospect leads into leases and follow-up with prospects· Present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding area/neighborhood; conduct tours as needed· Assist with the coordination and production of community events· Film and edit Youtube videos for the AvalonBay Youtube Channel· Manage social media accounts for the communities (I.E. Facebook Groups, Instagram handles and YouTube videos)· Conduct virtual tours for prospective clients· Implement new COVID-19 procedures throughout the communities while ensuring that residents and prospective clients adhere to new regulations· Create and publish monthly newsletters which include community news and updates· Conduct thorough research on comps· Continuously meet and exceed monthly leasing goals· Coordinate leasing in two lease-up properties· Address and resolve customer service concerns in a timely and professional manner; provide customer service to all prospects· Prepare renewals while assisting with negotiating when and if necessary· Train, mentor and assist with onboarding New Community Consultants· Knowledgeable on processing transmittals· Continued my duties as a Community Consultant at two properties at one time, handling all issues and resident needs efficiently· Oversee resident accounts; assisting with move-ins, transfers and renewals· Coordinate lease up apartments in Washington, D.C., Doral, Fl, and Hialeah Fl. · Manage working at three properties at one time· Manage social media accounts· Coordinate social events for residents

Universal Banker· Open new accounts for prospective clients· Oversee account details· Assist with financial investments and prospective referrals· Produce effective ways to increase sales of new card holders and new deposits· Assist in deposits acquisitions· Ensure maintenance of all customer accounts· Provide team members with effective assistance in any member shortage; fill in for teller role tasks when neededTeller· Handle incoming official personnel in order to restock all monetary deposits· Ensure that all deposits and withdrawals within vaults balance accordingly· Organize account deposits and withdrawals for all current and potential clientele· Assist clients with account overview· Provide customer service to all incoming clients· Provide translation between Spanish and English speakers· Monitor and review all newly developing consumer and business accounts· Organize the restocking of all ATM monetary deposits· Resolve all client conflicts and issues regarding account information or portfolios

• Facilitated in the conversion of client accounts from manual to computerized billing.• Process and distribute daily checks, and managing account analytics.• Assist with office financial dues and managing resources.• Handle clientele portfolios, organizing each one through priority listing• Train new staff on accounting procedures.• Meet all clientele needs.

• Minimized theft and fraud by monitoring entrance/exit and sales floor for potential theft.• Maintained a safe and secure environment for store employees by providing a visible presence.• Provide great customer service by greeting customers and providing assistance with questions.• Assisted all clients and customers with all their needs.