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I am a strategic, driven leader with a solid history of creating collaborative work environments and establishing high performing teams with a focus on high-technology operations in a customer-focused environment. I am able to lead employees through engagement and acquisition of personal growth so that companies can, in turn, grow. I am a proven leader able to focus on meeting objectives while delivering high quality results. As a collaborative communicator, I am focused on building team relationships, developing talent, and promoting synergy to drive positive change.My skills include:// PROFESSIONAL» Operational Leadership» Process Improvements» Strategic Planning» Logistics» Supply Chain Management» Materials Management» Business Strategy» Communication Strategies» Cost Reduction
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BarcoCumming, Ga, Us -
Director, Field ServiceBarco Mar 2019 - PresentKortrijk, BeProfessional Summary: Apply talent at executing a vision to achieving business and operational objectives for organization that develops networked visualization solutions for entertainment, enterprise, and healthcare markets. Direct field service operations in North America across all business divisions.Strategic Visioning Highlights:» Help define division's direction, working closely with executive leadership to ensure service goals are aligned and met.» Collaborate with leaders on strategies and solutions to drive sustainable change, achieve transformational results, and build upon leader/organizational capabilities.» Develop division's project management methods, tools, training, and processes for key initiatives.» Define and build Key Performance Indicators (KPIs) based on service levels and customer satisfaction.Leadership/Management Responsibilities:» Manage, supervise, and provide leadership to high performing team of 18 employees (plus contractors) through coaching, creating challenging opportunities, and recognizing impact made by team members.» Collaborate with Product Development and Product Management teams to implement product improvements based on customer requirements.» Build successful teams by aligning decision-making responsibilities with strategic goals resulting in employees vested in success of organization.Key Achievements:» Expanded field service team by 400% to meet market demands while maintaining an annual utilization of over 80%.» Defined and deployed the concept of the “guided installation" resulting in decreased product damage during installation by +50%; increased product sales by +30%; and increased partner confidence in handling and installing the product.» Migrated service platform from SAP CRM to Salesforce and Service cloud.» Increased annual service revenues by +300% in the last two years despite COVID-related slowdowns.» Built and managed virtual P&L for Field Service team.
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Director Of Customer ServiceBarco Jul 2017 - Feb 2019Kortrijk, BeDirector, Customer Service North America (July 2017 to February 2019)Professional Summary: Directed all customer service operations for Enterprise division including field service and installations, support desk, administration, spare parts inventory management, and logistics. Supported two SaaS product offerings (room control and educational delivery platforms).Strategic Visioning Highlights:» Led the launch of new ideas through product development, program management, and road map development.» Developed strategic/tactical plans and project management methods, tools, training, and management processes for key initiatives.Leadership/Management Responsibilities:» Trained employees and partners on new product introductions and installations.» Communicated current and future business needs to leadership to allow continuous improvement aimed at elevating customer service levels.» Supervised staff of 8, promoting practices that maintained high morale and staff retention; including effective communication, prompt problem resolution, and providing positive reinforcement.» Key member of core team to deploy SAP CRM and ECC.Key Achievements:» Increased service revenue by 50% in first year at organization.» Promoted to Director, Field Service based on work ethic, leadership abilities, and commitment to organization's mission and goals. » Implemented NPS on Support Desk and Field Service teams.» Built-out team of 4 additional field service agents to cover increased service opportunities, overseeing all aspects of team development while ensuring appropriate training, role clarity, succession planning, and leadership development.» Implemented self-help portal using guided paths to solutions.
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Vp OperationsIntellimedia Networks Apr 2016 - Jul 2017Cerritos, California, UsProfessional Summary: Direct operations, including facility development, business merger, manufacturing, materials procurement and sourcing. Managed SaaS (Software as a Service) and VaaS (Video as a Service/Content delivery network) services and customer training.Leadership/Management Responsibilities:» Led organization’s efforts for developing high-performing teams by managing and providing leadership to staff while successfully establishing feedback loops that result in process improvements and trust building. » Ensured team had optimal strategies in place to effectively influence corporate practices and accomplish key initiatives. » Drove a proactive approach to developing goals, objectives and processes while ensuring policies and procedures were followed.» Supervised a staff of 10 including developers and support agents.Key Achievements:» Managed and deployed a global SaaS video delivery network.¬Served as consultant during acquisition of complementary company. -
Vp OperationsVbrick Systems Inc. May 1998 - Sep 2015Herndon, Va, UsProfessional Summary: Directed key business operations, including facility development, business merger, manufacturing, materials procurement, and sourcing. Recruited, trained, and built strong teams that delivered on revenue goals and led to the continued growth of organization. Managed Video as a service (VaaS) services and customer training.Strategic Visioning Highlights:» Managed IT team of 4; installed and maintained ERP, PLM and Salesforce CRM Systems. » Created Customer Service team and built it to over $8M annually between service contract and installation revenue.» Designed and deployed world class multi-site network.» Created Operations team and expanded it from $0 annual revenue to $36M+.» Designed and manufactured low-cost products in Taiwan and China. Key Achievements:» Achieved an on-time-delivery rate of over 99% by improving key processes. » Maintained first year customer returns and defects at well under 1%.» Implemented ISO 9001, 1994, 2000, and 2008 standards.» Developed and maintained a SaaS video delivery network.» Managed inventory for a turn rate of over 6 times; sourced materials globally.
Bryan Neumann Skills
Bryan Neumann Education Details
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New York University - Polytechnic School Of EngineeringManagement Of Technology -
Hofstra UniversityIndustrial Engineering
Frequently Asked Questions about Bryan Neumann
What company does Bryan Neumann work for?
Bryan Neumann works for Barco
What is Bryan Neumann's role at the current company?
Bryan Neumann's current role is Director, Field Service.
What is Bryan Neumann's email address?
Bryan Neumann's email address is br****@****ick.com
What is Bryan Neumann's direct phone number?
Bryan Neumann's direct phone number is +32562*****
What schools did Bryan Neumann attend?
Bryan Neumann attended New York University - Polytechnic School Of Engineering, Hofstra University.
What are some of Bryan Neumann's interests?
Bryan Neumann has interest in Environnement.
What skills is Bryan Neumann known for?
Bryan Neumann has skills like Streaming Media, Vod, Unified Communications, Iptv, Video Conferencing, Digital Signage, Saas, Ip, Operations Management, Telepresence, Fourth Shift, Manufacturing Operations.
Who are Bryan Neumann's colleagues?
Bryan Neumann's colleagues are Meera Daksha Ravi Nair, Djamila Meddahi, Osborn Gomashie, Patel Anil, Xandra Luis, Christine Zhang, James Hull.
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