Senior Manager, Technical Services And Implementation Management
CurrentSpecifically chosen to manage and lead regional teams of Technical and Implementation Consultants for global data and voice communications systems to existing clientele. Responsible for all post-sale technical consulting and implementation activities representing over $400 million dollars in annual revenue.Developed and implemented strategic business initiatives. Trained over 2,000 associates, consumers and executives on the sales support products, services and technology that Verizon Business provides.Developed KRA (Key Result Area) policies for Technical Services Division. Result: provided first standardized measurement tool for TSMs that has been implemented nationally with great success.Currently Manage highly skilled, cross functional technical team on client premises for important fee for service client. Fully managed solutions, desktop to cloud, including HW/SW for complex Voice, LAN WAN, and Security.