Senior Service Delivery Manager
Jun 2018 - Jun 2020
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Bryan Santos Email & Phone Number
Service Delivery Manager
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✓ Verified May 2026
3 data sources
Profile completeness 71%
Role
Service Delivery Manager
Location
Calabarzon, Philippines, Philippines
Who is Bryan Santos? Overview
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Quick answer
Bryan Santos is listed as Service Delivery Manager based in Calabarzon, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Bryan Santos.
Bryan Santos previously worked as Senior Service Delivery Manager at Amdocs and Service Delivery Manager at Transcosmos Information Systems Ltd. Bryan Santos holds Bachelor'S Degree, Accounting from Philippine School Of Business Administration.
Profile bio
About Bryan Santos
Skilled and experienced in the following areas:Business Process Outsourcing and Operations ManagementService Level Agreement ManagementProcess and Change Management Project Management Planning Six Sigma Yellow Belt Statistics Data Analysis
10 roles
Bryan Santos work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Apr 2017 - May 2018
End User Service Desk Supervisor
Oct 2016 - Mar 2017
Service Desk Escalation Manager
Jul 2014 - Oct 2016
Senior Service Desk Team Manager
Sep 2012 - Jul 2014
Interim Process And Problem Manager
Mar 2012 - Sep 2012
Service Desk Team Manager Tier 2
Mar 2011 - Mar 2012
Service Desk Team Manager
- Responsible for supporting, coaching, developing, mentoring and directing a team of Service Desk Team Leader both Tier 1 and Tier 2 and ensuring that all metrics are met- Guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the.
Mar 2009 - Mar 2011
It Service Service Desk Analyst Level 2
- Support for basic incident resolution and request reported to the Service Desk
- Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components
Jan 2007 - Mar 2009
Senior Technical Support Representative
- Troubleshoot Desktops computers hardware and software problems
- Provide assistance and support to level 1 technical support representatives
- Handles escalations
- Quality audits for level 1 technical support representatives
- Conduct training for account policies and new products
- Analyze individual metrics of level 1 technical support representative on where to improve
Nov 2006 - Dec 2006
3 education records
Bryan Santos education
Bachelor'S Degree, Accounting
Bachelor'S Degree, Computer Science
National University
Bachelor'S Degree, Computer Science
FAQ
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What is Bryan Santos's role at their current company?
Bryan Santos is listed as Service Delivery Manager.
Where is Bryan Santos based?
Bryan Santos is based in Calabarzon, Philippines, Philippines.
What companies has Bryan Santos worked for?
Bryan Santos has worked for Amdocs, Transcosmos Information Systems Ltd, Anz, Atos, and Siemens.
How can I contact Bryan Santos?
You can use AeroLeads to view verified contact signals for Bryan Santos, including work email, phone, and LinkedIn data when available.
What schools did Bryan Santos attend?
Bryan Santos holds Bachelor'S Degree, Accounting from Philippine School Of Business Administration.
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