Bryan O'Shaughnessy Email & Phone Number

Sparta, Ga, Us

Lake Sinclair, Ga

Norfolk, Virginia Area

Headquartered in Virginia Beach, Virginia, LoanCare is among the three largest subservicers in the industry. Over the years, we have invested heavily in servicing expertise, advanced systems and technologies that support not only the servicing of performing loans, but non-performing loans, as well.We have developed processes and technologies that allow us to offer the highest quality subservicing program available in the industry. Our focus is optimizing asset performance for our clients while delivering a better borrower experience. Combining strategic, technical, operational and organizational expertise with proven disciplined approaches, we build solutions that get results.

Virginia Beach, Virginia

Las Vegas, Nevada Area

Lead day-to-day activities of a high visibility multi-function, multi-team operation. Translate data to help drive the team towards achieving individual, team and business metrics. - Lead a team of up to 150 call center associates with 4 or more Unit Managers direct reports. - Track and manage metrics, coach and develop associates, oversee quality assurance and compliance results, and resolve system issues. - Ensure processes are documented, projects are prioritized, and business objectives are met. - Identify and drive process improvements that improve customer experience, lower costs and ensure highest quality loans. - Collaborate with others across multiple departments and lines of business. - Continuously analyze current business work flows and productivity/efficiency results in order to seek process improvements. - Develop strategies in a fast-paced environment where new variables are constantly emerging. - Manage staffing and financial budgets.

Charlotte, North Carolina Area

VP, Eastern Region Leader Legacy Asset Servicing – Manage 170 associates, team managers and unit managers across three sites. Responsible for a portfolio of $6 billion and up to 60,000 loans to ensure investor and legal/regulatory requirements are met.Eastern Regional Manager of all loans in bankruptcy, litigation and mediation across all investor segments including government, GSE, SFO, and HFI for high risk loans to the bank.  Direct three extreme high volume regional center sites with over 170 personnel. Oversee a portfolio of approximately 60,000 loans to ensure compliance. Built and trained a specialized team to handle loans in high risk courts and eliminate financial, legal, and reputational risk. Lead system change initiatives, design report generation and train staff on new processes. Significantly increased compliance to 99.99% and reduced risk for the bank. Reduced out of SLA closings by 95% and out of SLA Case Closures by 98%. Improved team production to complete an unprecedented 110,000 loan reviews/activities per month. Personally represented the bank in high risk escalated court hearings and delivered positive results for the bank in 100% of the cases.

Charlotte, North Carolina Area

Unit Manager for Case Management SPOC – Single Point of Contact. Loss mitigation for loans in bankruptcy, litigation and mediation within Government investor segment.  Managed five teams with 60 associates with a portfolio of approximately 36,000 FHA/VA/USDA loans. Ensured compliance of key SLA’s and timelines to meet investor requirements and comply with all court and bankruptcy regulations. Trained and developed this team from start up in with extremely high volume case load. Ensured compliance of key SLA’s and timelines to meet investor requirements. Improved compliance with all court and bankruptcy requirements.  Promoted to V.P., Eastern Regional Manager.

Va-Dc-Md

Wells Fargo Bank April 2010 – June 2011Manager, REO Asset Recovery – Mid-Atlantic RegionLoss mitigation for the short sale process within Virginia, Maryland and D.C. Responsible for development and oversight of loss mitigation efforts for Mid-Atlantic Region specific to Short Sale, DIL, AND REO. Liaison with Realtors, operations teams, homeowners, profit and non-profit outreach, and municipal organizations to increase awareness and minimize risk to the company. Review wide spectrum of collateral valuation products received from vendors to ensure accuracy, compliance, and asset valuation. Trained and supported Equator rollout to Realtor community.  Met, trained and liaised with Realtors, brokers, third party advocates, local public officials and customers in the Wells Fargo short sale process.  Managed compliance, contract negotiation, collateral review and resolution of high risk loan issues. Developed and presented training seminars to over 3000 Realtors covering all aspects of loss mitigation including short sale, DIL, and REO.  Partnered with executive leadership in retail mortgage operations to identify and deliver training to their Realtor contacts ranging in audience size from one-on-one to 500+ participants. Provide cross-channel support to retail banking centers, Wealth, and Securities to enhance their customer facing opportunities specific to loss mitigation and account penetration.

Charlotte, North Carolina Area

Consultant – Asset Summary Reviews, and Portfolio Management ReportingAssess collateral quality, loan-to-value coverage and conduct a review of the capital structure and relevant loan documents.

Site leader for Centralized Sales and Fulfillment of 325 associates, team managers and unit managers. Responsible for annual funded volume of $2 billion.  Supported total loan volume of approximately $2 billion annually over multiple channels, i.e., Wealth and Private Banking, Corporate Relocation, and Securities. Provided executive oversight for credit analysis and loan approval to the Centralized Sales and Fulfillment organization. Provided executive oversight to Sales, Operations, Program Management, and Business Support with over-arching responsibility to Centralized Sales and Relationship Lending, (Consumer Direct, Wealth Management, Securities, Corporate Relocation, and Employee loans), Loan Fulfillment (Underwriting/Processing), Loan Service, and Business Technology. Responsible for jumbo loan review and approval to include Wealth and Securities Divisions with exception authority of $2.5 million. Led the realignment of the Centralized Sales and Fulfillment Site. Streamlined the sales process and improved service metrics. Increased portfolio loan sales by 400%. Grew conforming loan sales by over 40%. Supported and reported to the Executive Banking Committee on change initiatives including new sales/processing software, development, build-out and staffing of the new collateral valuation group to support portfolio loan volume.

Charlotte, North Carolina Area

Led all Retail and Wholesale Loan Sales and Operations in Origination/Sales, REO, Fulfillment, and Appraisal groups in North Texas, Oklahoma, and New Mexico. Annual volume of $1 billion in funded loans. Multiple roles during this tenure as Division Manager – Sales and Fulfillment, Division Manager – Sales, Division Manager – Fulfillment, Regional Appraisal Manager, District/Team Appraisal Manager. Recruited, trained and managed 180 associates, team managers and unit managers in 12 offices for retail and wholesale sales and fulfillment. Responsible for annual funded volume of $1 billion. Led the turnaround of a Loan Sales and Operations group of approximately 180 employees in Retail and Wholesale Sales and Fulfillment, responsible for $1 billion dollars in funded volume annually.  Led the turnaround of the Loan Sales and Fulfillment division. Responsible for a group of fulfillment associates and managers in 12 offices and approximately 180 underwriters and processors.  Significantly improved productivity, service, quality, as well as morale and associate engagement. Directed appraisal operations in division of nine offices and approximately 100 appraisal staff and managers in Northeast Division: New Jersey, Connecticut, Massachusetts, Rhode Island, Pennsylvania, Delaware, Virginia, Maryland, and D.C.  Grew volume year-over-year by 48% for six consecutive years. Decreased cost per million funded by 42%. Increased productivity of closed loans per processor per month by 24%. Decreased average turnaround time 20% and reduced cost by 14%.  Significantly improved productivity, service, quality, and employee morale and engagement. Division was recognized and designated a model operation for the company. Promoted to SVP, Sales and Operations