Bryan Parrish Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Chicago, Illinois, United States

◆ Supervised and directed a team of 10 employees during shifts, ensuring seamless restaurant operations and customer service◆ Oversaw shift schedule, balancing labor requirements and staff availability to maximize productivity and minimize costs◆ Acted as the primary point of contact for team members and customers, utilizing strong communication skills to actively listen and handle escalated issues with a calm and solutions-oriented approach

Guatemala, Guatemala

Volunteer: Journeys in Conservation permaculture and community development volunteer in rural Guatemala.Thru-hiked Pacific Crest Trail: hiked a continuous 2,652 mile footpath from Mexico to Canada (Spring / Summer 2021)

San Francisco, California

◆ Oversaw Top-40 revenue accounts post-sale ($100K - $300K / month) accounting for $40M in ARR.◆ Effectively utilized Zendesk tools and reengaged dark accounts by producing incisive weekly projections; kept account churn <3% via strong partnerships/relationships, deep account knowledge, regular check-ins, robust strategies.◆ Collaborated with executive leaders from innovative companies on how to enhance their customer experience—then designed, executed enhancements (Headspace, California Pizza Kitchen, MeUndies, Cloud Beds, Salvation Army).◆ Grew key accounts to enterprise level—driving 10% QoQ growth.◆ Acted as Co-Leader of SoCal region: delivered 30 – 40 minute presentations to audiences of 40+ top in-region accounts at least once per quarter. Discussed new features & products, product roadmap.◆ Recognized as SME in Explore (new reporting tool) enabling 45+-member team on creating custom metrics, enhancing CX. ◆ Trained new hire; met weekly, served as principal resource for skills training / ramping up into full book of business.Strong Technical Acumen Zendesk Expert Technology Integrations Troubleshooting Client Retention Customer Success Management Account ManagementDynamic Presentation / Pitch Capabilities Creating / Executing Business PlansCustomer Relationship Management

Oakland, California

◆ Served in customer success role, managing (3) books of business generating $1.5M+ revenue / QTR, sustaining renewals above target for all 10 quarters, consistently in top quartile; hit 128% of goal in 2018 ($5.9M vs. $4.7M). ◆ Earned 2016 Pandora Client Services Rising Star Award.◆ Challenged clients to think about power of audio. Leveraged extensive audience data, reach, frequency, dynamic, sequential audio creative (location, genre, day-of-week tags, current weather).◆ Earned SME designation in Slingshot, proprietary ad-server and served as go-to resource to field questions to resolve issues. ◆ Mentored (4) new-hires; assisted with training, ramp-up. ◆ Regularly requested by Account Executives due to high-level of detail, organization, rapport with client & internal teams, achieving on-time launches, minimizing under-delivery. ◆ Provided better customer service by leveraging ComScore viewability (tags), Nielson audience verification (panel verification), calculating brand lift, tracking tags, troubleshooting.Strong Technical Acumen Technology Integrations Client Retention Customer Success Management Account Management Dynamic Presentation / Pitch Capabilities Creating / Executing Business PlansCustomer Relationship Management New Product / Service Launches Strategic Planning Working Remotely

San Francisco, California, United States

◆ Created $1.2M in revenue in Q1 2016 from 10 clients; closed renewal / upsell programs with ~15 clients per quarter. ◆ Grew enterprise account from $75K to $500K YoY. Leveraged strategic partnership development with single client to boost penetration from $2.5K / month to $120K / month.◆ Managed PG&E account, winning competitive business by cultivating relationship, instituting “flex alert” campaigns.◆ Earned additional account management SME responsibilities for outstanding retention rates. Grew subscriptions by providing sales/renewal forecasting, explanations for opportunities/challenges.◆ Troubleshoot issues on product/service renewals, enhanced services by partnering with clients, QA, Legal, Sales staff.◆ Used Salesforce modules to generate ad hoc / standard reports.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬:◆ Consumer Cellular: Grew from $0 to $100K revenue/month. ◆ PG&E: Served on launch crew. Grew user trust by implementing “flex alert” messaging.◆ Air New Zealand: Scaled account by convincing decision-makers to go beyond current markets, growing audience. ◆ Warners’ Stellian: Reopened dormant account; grew from $0 (2017) to $58K (2018), to $150K+ (2019) by adding video.◆ Sierra Nevada: Provided custom targeting of beer purchases; applied persistence to win $50K pilot budget.Strong Technical Acumen Client Retention Account Management Dynamic Presentation / Pitch Capabilities Creating / Executing Business Plans Customer Relationship Management New Product / Service Launches Strategic Planning Impeccable Project Management Skills Program Management

Chicago, Illinois, United States

◆ Cultivated relationships with SMBs; assisted with digital marketing and advertising campaigns.◆ Surpassed all sales goals as #1 revenue-generator in 8-person class, sustaining outstanding 22% close/sales call rate.◆ Collaborated with clients to identify terminology for search marketing, optimization campaigns.◆ Secured leads by conducting online research; served as local specialist securing competitive intelligence.◆ Created performance analysis reports for clients; delivered media campaign optimization recommendations.◆ Developed solutions to marketing projects; created strategic reports; authored competitive analysis reporting.MarketingCompetitive IntelligenceProject Management SkillsReporting & DocumentationTrends AnalysisOnline Market ResearchStrategic PlanningCross-Functional Collaboration

Boulder, Colorado

◆ Founded, launched, grew local pet care service leveraging direct sales, customer service and social media, GPS, ecommerce technologies to build business with 25+ clients.◆ Sold business after 13 months for significant profit.Client Retention Customer Success Management Dynamic Presentation / Pitch Capabilities Creating / Executing Business PlansCustomer Relationship Management New Product / Service Launches Strategic Planning

City Of Chicago, 43Rd Ward

◆ Hired during senior year at DePaul, continuing full-time after election. ◆ Collaborated with senior staff to plan, execute community and fundraising events on behalf of City Alderman Andrew Willoughby.Key Relationship BuildingOrganizational SkillsMulti-TaskingProcess ImprovementEvent PlanningCommunity Engagement

Brussels Area, Belgium