Site lead for the 1st Special Forces Group data center, network administration, and distributed computing teams. Primary responsibilities include IT operations, administration and maintenance of systems infrastructure, as well as facilities management of a regional data center and 33 building campus local area network (LAN), providing services to over 3000 personnel on three domains. Coordinate with IT department managers to ensure efforts of all teams align with organizational objectives, requirements, and meet quality standards. Lead projects across a multidisciplinary team to ensure collaboration, identify and eliminate barriers to progress, and provide IT service deliverables that meet or exceed expectation and timeline. Research, plan, and integrate new systems into the existing technology framework to increase the organization’s capabilities. Provide core business applications and services on a highly available data center platform, consisting of Nutanix AHV virtualization clusters, Windows and Linux server virtual machines, NetApp storage area networks, and Rubrik backup appliances. Planned, lead, and completed the migration of over 30 virtual servers from VMWare ESXi to Nutanix AHV virtualization infrastructure in support of enterprise standardization, leading to decreased operational costs. Developed and implemented monitoring solutions to enable proactive configuration changes that ensure stability of infrastructure services. Produced and maintained systems, network, and process documentation to ensure continuity and ability to rapidly recover from a service outage. Review, interpret, and implement enterprise security guidance across data center systems and campus facilities. Conduct periodic individual evaluations of a six person team to facilitate advancement of professional goals, identify opportunities for mentorship and growth, and invite feedback on team and leadership performance.

Member of the data center team responsible for regional operations of a virtualized and physical server suite that delivers core network and business application services to over 600 personnel.• Administered a suite of 40+ virtual servers on a high availability VMware ESXi host cluster resulting in minimal downtime.• Participated in a domain migration, successfully transitioning approximately 600 user accounts, 600 computers, and 40 mobile devices.• Facilitated the maintenance, reconfiguration, backup, and patching of servers, client laptops, and mobile devices on two classifications of networks leading to security and configuration compliance for all devices.• Oversaw file share and DHCP services in Windows Failover Clusters to deliver highly available mission critical services.• Completed print server migrations on two classifications of networks from Windows Server 2008 to 2012 resulting in systems security and configuration policy compliance.• Analyzed group policy object settings for configuration errors, resulting in improved functionality of applications and services.• Responsible for the management and configuration of Android, iOS, and Blackberry mobile devices using the Blackberry Enterprise server allowing users to communicate from every part of the world.• Conducted SharePoint administration and design to deliver greater user experience and a more effective customer resource portal.• Oversaw desktop support operations to include daily maintenance, Windows 7 to Windows 10 upgrades, PXE imaging, and replacing hardware.

Student in the Server and Cloud Administration track, an 18-week technical boot camp created by Microsoft and administered via college accredited courses with the goal of preparing transitioning service members for technical opportunities at Microsoft and their Enterprise Partners.• Utilized Microsoft Hyper-V Server to build multiple virtual machine networks to test and configure Windows Server 2012 systems.• Installed, configured, and administered through graphical interfaces and Windows PowerShell Windows Server Active Directory Domain Services, Core Networking Services (DNS and DHCP), File and Storage services, Print and Document Services, Remote Desktop Services, Group Policy, Windows Deployment Services, Windows Server Update Service, Network Load Balancing, and Failover Clusters.

Member of the regional office IT department management team and systems/network administration team. Responsible for the oversight of all IT systems supporting approximately 600 users, operations of the department, and 12 personnel. Installed, configured, and provided advanced support for routers, switches, servers, and network appliances. Provided computer help desk support via remote access tools and telephone communications with end-users. Travelled to remote locations as needed to setup and operate WAN/VPN connected local area networks in support of combat and training missions.• Responsible for design, implementation, and maintenance of network and software applications to provide increased productivity and efficiency for end users.• Responded to critical network incidents by implementing rapid solutions to restore systems and network services to full capabilities resulting in minimal downtime. • Responsible for scheduling and network equipment allocation for multiple concurrent overseas and local projects leading to 100% mission completion.• Managed new technology implementation projects resulting in expanded capabilities for the organization.• Responsible for supporting, analyzing, designing, programming, monitoring, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment. • Over a 4-month process, facilitated the migration from Windows XP to Windows 7 for 600+ computers utilizing Windows Deployment Services and PXE clients, resulting in increased operating system capabilities.• Configured and maintained KU and C band Satellite Antennas for Wide Area Network backbones with an uptime of 98%.• Implemented and maintained multiple Department of Defense information assurance policies leading to a 100% compliance rating during an annual Information Assurance Quality Control Inspection.

Managed numerous aspects of restaurant operations which included: oversight of a staff, scheduling, product ordering, administration of the Micros point of sale system, analyzing daily reports, hiring new staff, training staff, food preparation, and providing top level service to customers.• Cultivated team cohesiveness through leadership, conflict resolution, and communication skills.• Accomplished nightly, fast paced, high volume workloads by delegating tasks to appropriate personnel.• Integrated new members in to the team by providing thorough and professional service skill training.• Increased return customer rates by providing high level customer service and a tailored dining experience.• Elevated server efficiency by providing training and administration for the Micros Point-of-Sale system.• Developed excellent multi-tasking skills to deliver swift resolutions to customer requests.• Analyzed historical sales reports to determine optimal staffing solutions.• Maintained a high quality staff by recruiting, interviewing, and hiring new qualified personnel.• Planned and developed local craft beer and wine lists for pairing with menu items.