Bryan Person Email & Phone Number

Austin, Tx, Us

San Mateo, Ca, Us

Current project: IDRA Classnotes Podcast, an award-winning series for educators and public school advocates that explores issues facing U.S. education today and strategies to better serve every student.

Austin, Texas, Us

Led global team of 15+ implementation consultants and conversation design engineers in the deployment of CX software solutions in digital care/contact center, social marketing, and AI/automation for Fortune 1000 brands, including T-Mobile, General Motors, United Airlines, Telstra, British Telecom, and USAA. Leadership responsibilities included driving process and performance improvement, handling account and project escalations, leading post-acquisition integration of team members, and collaborating on cross-functional initiatives with Customer Success, Support, Product, and Sales.In FY23, the team successfully delivered $8.2 million in ARR & NRR services, with 90% of projects completed on or under budget. The team also captured Bronze Award honors at the 2023 Stevie ® Awards as the Customer Service Training Team of the Year - External - Technology Industries.

Austin, Texas, Us

* 16-month expatriate role in London office, focused on expanding regional team expertise on social customer care platform, driving product adoption, and partnering with Customer Success team to revamp business reviews using an analytics-based approach.

Austin, Texas, Us

Managed global team of solutions consultants and community strategists, with focus on delivery process improvement for emerging products.Developed new quick-to-launch methodology for the company’s new social publishing platform, validating/refining the model with an initial cohort of customers including USAA, HP, and USPS.

Austin, Texas, Us

Following Lithium's acquisition of Social Dynamx, served as the lead solutions consultant for the company’s social customer care platform, serving a global roster of top clients that included Telstra, United Airlines, and T-Mobile. Launched first customers on the product in EMEA and Australia. Owned Professional Services delivery for all product trials, in collaboration with Sales. Efforts included successful trial conversion of the largest deal in company history.

Austin, Tx, Us

Recruited to lead post-sales customer implementations. Partnered cross-functionally to land, launch, and support first 10 reference accounts, ahead of Social Dynamx's acquisition by Lithium Technologies in October 2012.

Regular speaker and moderator at top tech events."Outsourcing & Offshoring Social Customer Service"SXSW Interactive | Austin, March 2013"The Connected Consumer Transformation" Customer Response Summit | Fort Myers, February 2013"The Facebook Customer Service Challenge for Brands"SXSW Interactive | Austin, March 2012"Social Customer Care: What's a Brand's Role?"WOMMA Talkable Brands Exchange | Seattle, September 2011"How Brands Manage Customer Service Through Social Media"BlogWorld & New Media Expo | Los Angeles, November 2011"How Brands Respond to Facebook Attacks"SXSW Interactive | Austin, March 2011

The Social Media Breakfast was an educational and networking series. Each event brought together early adopters, marketers, PR pros, entrepreneurs, bloggers, and podcasters for a morning of eating, meeting, sharing, and learning about social media. I started the first SMB chapter, in Boston, in August 2007, and the series subsequently spread to more than 50 locations around the world.As founder, I worked with leading members of social media communities to start new chapters. I also coordinated discussions among existing organizers around best practices in organizing events.In the early days of social media, I also collaborated with small teams to organize and host a series of other tech-focused educational events and conferences They included PodCamp Boston, CaseCamp (held in the virtual world of Second Life), and the first "unconference" sessions for the annual Ragan Communications conference.

Campbell, California, Us

Content developer/editor for the LiveWorld corporate blog, in addition to serving as the company's online "face and voice" on Twitter, Facebook, and other social channels. Consulted with top brand accounts on the latest trends in social media marketing and online engagement.

Weston, Ma, Us

Published online career advice content that went beyond the standard text stories. Coordinated The Monster Podcast, served as the community manager for Monster's message boards, and wrote for The Monster Blog.Drove awareness of social media within the company, evangelizing the benefits of wikis, podcasting, blog monitoring, blogger outreach, online social networking, and RSS. Launched Monster's first Twitter account.

* Managed web content for company’s benefits and plan sponsor websites* Consistently met production deadlines (98 percent)* Advised account executives and web team on SEO, website usability, and new-media strategies

* Built and maintained 100-page company website: http://www.bostonacademyofenglish.com* Authored e-mail newsletters (including photos and audio clips) for prospective students* Met and exceeded recruiting targets for part-time ESL and TEFL Certificate Programs

Brisbane, Queensland, Au

* Coordinated development of 175-page website targeting university’s international exchange programs* Trained staff members to use and update web-based publishing system* Ensured that website adhered to university’s accessibility requirements

Oswego, Ny, Us

* Increased student enrollment for university’s international programs through on- and off- campus marketing and recruiting activities* Coordinated administration of study abroad programs to Mexico, Puerto Rico, Spain, and Italy* Built and maintained office website

Ba, Communications; Spanish

Ma, Digital Media