Bryan Powers

Bryan Powers Email and Phone Number

Senior Technology Manager @ Bank of America
charlotte, north carolina, united states
Bryan Powers's Location
Greater Richmond Region, United States
Bryan Powers's Contact Details

Bryan Powers personal email

n/a

Bryan Powers phone numbers

About Bryan Powers

My experience involves owning all aspects of tactical and strategic operations in support of Digital Applications with over 100 MM monthly sessions at a Top 10 Bank.Specialties: Process Management, Service Level Management, eCommerce servicing, ITIL, Agile, Kanban, Scrum, Issue Research, Quality Assurance.

Bryan Powers's Current Company Details
Bank of America

Bank Of America

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Senior Technology Manager
charlotte, north carolina, united states
Website:
bankofamerica.com
Employees:
250057
Bryan Powers Work Experience Details
  • Bank Of America
    Senior Technology Manager
    Bank Of America May 2023 - Present
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  • Bank Of America
    Production Support Manager
    Bank Of America Apr 2022 - May 2023
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  • Bank Of America
    Technology Services Lead
    Bank Of America Feb 2021 - Apr 2022
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  • Bank Of America
    Production Support Engineer
    Bank Of America Jun 2018 - Feb 2021
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  • Capital One
    Digital It Support
    Capital One Aug 2015 - Jan 2017
    -Responsible for safeguarding the production environment -Coordination of production support activities for all systems within the portfolio-Drive and own the resolution of incidents, involves the appropriate resources and ensures fixes are implemented as quickly as possible-Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process-Communicate to business and technical partners on incidents as they occur when they impact system performance or availability-Ensure resiliency and supportability of mission critical applications-Perform releases and testing of applications
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  • Capital One
    Availability Manager
    Capital One Sep 2013 - Aug 2015
    Richmond Area, Virginia
    -Lead high severity incident calls -Drive triage and troubleshooting -Provide oversight and direction to Incident Manager-Coordinate activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes-Drive for opportunities to resolve issues at the point of detection -Work with system monitoring to coordinates/triage super-alert response activities-Perform analytics using monitoring and reporting tools. Correlate alerts, events with impacts and engage fix agents early on
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  • Capital One
    Digital Banking Lead
    Capital One Jul 2010 - Sep 2013
    Richmond, Virginia Area
    -Online Banking Process Lead for Top 10 Bank, responsible for day-to-day Operations -Liaison between Business Customer and IT development teams-Lead medium level projects for IT and business-Partner with QA to establish testing requirements -Research production issues and make recommendations for customer resolution-Responsible for Business Process validation to include: signing off on User Acceptance Criteria, User Acceptance Testing and Production Validation-Manage direct and indirect resources/teams to meet customer needs
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  • Capital One
    It Support Specialist
    Capital One Nov 2008 - Jul 2010
    -Managed direct and indirect resources/teams to respond to production incidents-Research production issues and make recommendations for customer resolution-Responsible for day-to-day operations of Installment Loan online application process, decisioning process as well as all Customer Service functions -Managed multiple outsourced vendors to deliver quality Customer Service
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  • Capital One
    Sr. Regulatory Compliance Specialist
    Capital One Nov 2007 - Nov 2008
    -Research operational complaints from OCC and other regulatory agencies-Determine the root cause of regulatory complaints and respond back to the agency-Propose corrective action for regulatory complaints-Present root cause finding to senior management
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  • Misys
    Root Cause Analyst
    Misys Jun 2007 - Nov 2007
    -Responsible for design and implementation of a root cause analysis process to reduce support cases, the duration of those cases, and the time to resolution-Create project plans in support of root cause analysis process-Map out support case process
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  • Capital One
    It Digital Platform Manager
    Capital One Aug 2006 - Jun 2007
    -Responsible for creating a long-term operational support plan -Led indirectly managed resources to resolved production incidents-Working with 1st and 2nd level support to ensure smooth and uninterrupted transition -Liaison between Business Customer and IT development teams-Research production issues and make recommendations for customer resolution-Responsible for defining SLA/OLA requirements-Ensuring performance of system/application is maintained and enhanced
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  • Capital One
    Sr. Digital Production Support Specialist
    Capital One Jun 2004 - Aug 2006
    -Coordinate resolution of production incidents across IT groups that have a high impact on business activities or create an increase to compliance risk-Primary contact for IT production functions to multiple lines of businesses-Lead postmortem efforts to analyze root cause and creation of corrective actions-Document high severity production incidents to senior management within IT and the business-Responsible for application performance management reporting
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  • Capital One
    It/Business Process Manager
    Capital One Jul 2002 - Jun 2004
    -Responsible for daily operations of horizontal eCommerce platform-Set expectations for management of production incidents-Coordinated system enhancements and drove process improvements to minimize or eliminate impact of production incidents -Created test scripts to ensure business functionality-Performed testing activities for UAT and production
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  • Capital One
    Solicitation Testing Manager
    Capital One Jul 2001 - Jul 2002
    -Managed a team of solicitation auditors supporting credit-decisioning engine-Functioned as the gatekeeper for the production environment-Possessed sign-off authority for all production testing activities-Produced monthly and quarterly reporting for senior management
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  • Capital One
    Solicitation Tester
    Capital One Jun 1999 - Jun 2001
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  • Capital One
    Variety Of Call Center Roles
    Capital One Nov 1993 - Jun 1999
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Bryan Powers Skills

Process Improvement Vendor Management Analysis Itil Agile Methodologies Business Analysis Sdlc Business Process Improvement Scrum Risk Management Management Leadership Information Technology Software Development Life Cycle Process Management Service Level Management Visio Itil V3 Foundations Certified Business Process Integration Financial Services Six Sigma Kanban Scrummaster Change Management Splunk Linux

Bryan Powers Education Details

Frequently Asked Questions about Bryan Powers

What company does Bryan Powers work for?

Bryan Powers works for Bank Of America

What is Bryan Powers's role at the current company?

Bryan Powers's current role is Senior Technology Manager.

What is Bryan Powers's email address?

Bryan Powers's email address is bc****@****zon.net

What is Bryan Powers's direct phone number?

Bryan Powers's direct phone number is +170344*****

What schools did Bryan Powers attend?

Bryan Powers attended Virginia Commonwealth University.

What are some of Bryan Powers's interests?

Bryan Powers has interest in Six Sigma, Kanban, Agile, Process Improvement, Itil, Service Management.

What skills is Bryan Powers known for?

Bryan Powers has skills like Process Improvement, Vendor Management, Analysis, Itil, Agile Methodologies, Business Analysis, Sdlc, Business Process Improvement, Scrum, Risk Management, Management, Leadership.

Who are Bryan Powers's colleagues?

Bryan Powers's colleagues are Ram Kumar Ravindran Ramaiyan, Maura Carew, Lane Newman, Melody Tham, Fangfang Wu, Stephanie Hubbard-Cooke, Shannon Shan.

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