Bryan Powers Email & Phone Number

-Responsible for safeguarding the production environment -Coordination of production support activities for all systems within the portfolio-Drive and own the resolution of incidents, involves the appropriate resources and ensures fixes are implemented as quickly as possible-Identify reoccurring issues and work with IT & Business partners to remediate.

Richmond Area, Virginia

-Lead high severity incident calls -Drive triage and troubleshooting -Provide oversight and direction to Incident Manager-Coordinate activities of a matrix team of technicians to investigate unstable conditions and makes calls to run approved fixes-Drive for opportunities to resolve issues at the point of detection -Work with system monitoring to.

Richmond, Virginia Area

-Online Banking Process Lead for Top 10 Bank, responsible for day-to-day Operations -Liaison between Business Customer and IT development teams-Lead medium level projects for IT and business-Partner with QA to establish testing requirements -Research production issues and make recommendations for customer resolution-Responsible for Business Process.

-Managed direct and indirect resources/teams to respond to production incidents-Research production issues and make recommendations for customer resolution-Responsible for day-to-day operations of Installment Loan online application process, decisioning process as well as all Customer Service functions -Managed multiple outsourced vendors to deliver.

-Research operational complaints from OCC and other regulatory agencies-Determine the root cause of regulatory complaints and respond back to the agency-Propose corrective action for regulatory complaints-Present root cause finding to senior management

-Responsible for design and implementation of a root cause analysis process to reduce support cases, the duration of those cases, and the time to resolution-Create project plans in support of root cause analysis process-Map out support case process

-Responsible for creating a long-term operational support plan -Led indirectly managed resources to resolved production incidents-Working with 1st and 2nd level support to ensure smooth and uninterrupted transition -Liaison between Business Customer and IT development teams-Research production issues and make recommendations for customer.

-Coordinate resolution of production incidents across IT groups that have a high impact on business activities or create an increase to compliance risk-Primary contact for IT production functions to multiple lines of businesses-Lead postmortem efforts to analyze root cause and creation of corrective actions-Document high severity production incidents to.

-Responsible for daily operations of horizontal eCommerce platform-Set expectations for management of production incidents-Coordinated system enhancements and drove process improvements to minimize or eliminate impact of production incidents -Created test scripts to ensure business functionality-Performed testing activities for UAT and production

-Managed a team of solicitation auditors supporting credit-decisioning engine-Functioned as the gatekeeper for the production environment-Possessed sign-off authority for all production testing activities-Produced monthly and quarterly reporting for senior management