Bryan Bailey Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Complete new deployments of workstations, peripherals, and other implementations primarily defined by existing standard operating procedures.• Troubleshoot and resolve desktop and other peripheral issues impacting customer success, either onsite or remotely.• Develop expertise with core tools used in everyday troubleshooting and deployment, including documentation and ticket-management systems.

Charlotte, North Carolina Area

• Draft, write and edit procedures across all departments of an international consumer bank.• Migrate documentation to various content management systems, serving multiple internal clients.

Charlotte, North Carolina

• Directed customer retail transactions including advising, fitting and testing of products including bicycles, shoes, clothing and related electronics.• Sold, stocked and built shop inventory of bicycles to increase product sales.• Diagnosed and repaired road and mountain bicycles for customer inquiry resolution.

Charlotte, North Carolina Area

• Copy edited, designed and wrote headlines, captions, graphics and articles for all sections.• Aided directly in full product redesigns.• Grew internal publishing effort for directed, niche neighborhood penetration into profitable enterprise approaching $1 million net in first year as part of small, highly specialized team.

• Designed front-end user interface for contacts database to simplify user-input technology.• Tested software for Peachtree Accounting online educational course.• Wrote technical documentation and textbooks aimed at secondary school instructional level for purpose of Microsoft product certification.

Charlotte, North Carolina

• Copy edited, designed and wrote headlines, captions, graphics and articles for all sections.• Aided directly in full product redesigns.• Copy edited for Eye magazine.• Designed and edited issues of Road Trips and Living Here supplements; also wrote copy.• Won 2006 Pulitzer Prize for public service as part of team for Biloxi Sun Herald for coverage of Hurricane Katrina.

• Wrote complete instructional texts for Microsoft Access, Outlook and Microsoft Vista operating system for certification through Microsoft Certified Application Specialist standards.• Authored and edited online distance learning courses.• Established and maintained project style and format guides to ensure consistency and efficiency across all platforms.

• Managed / supervised staff of eight writers.• Developed production workflow and processes through proprietary software to establish delivery systems for unique newsgathering organization.• Established and enforced multiple-deadline structure for online startup.• Produced and edited daily corporate news e-mails for dozens of multi-national clients as well as U.S. nonprofits and quasi-governmental organizations.• Promoted editorial services to multi-national clients including Bacardi, The Discovery Channel and National Geographic Channel, through personal meetings and internal/external written communication to develop working business relationships.• Developed, implemented and maintained various style guides.• Aided in development of founding business plan and edited/designed the plan for external presentation and communication.

• Purchased and implemented new publishing system and trained users – in addition to regular duties – as part of four-person team.• Developed, implemented and maintained various print and online style publications.• Led installation of new publishing system.• Developed, implemented and taught training classes and programs to guide others through system transition.• Copy edited / designed throughout all sections for daily production.• Filled in often for management staff to cover various departments.

• Copy edited / designed / wrote headlines for all sections. Frequently sought out by colleagues for design and editing advice.

• Wrote / edited technical overhaul-installation procedures for facilities equipment conforming to OSHA, DOE and EPA codes. Created and maintained style guides.

Master Of Science - Ms, Computer Science, 3.67

Bachelor Of Science, Journalism