Bryan Roland Email and Phone Number

BMR Enterprises LLC is a trusted provider of comprehensive solutions for government agencies and contractors. Our diverse portfolio encompasses software licensing, laboratory equipment maintenance, and elevator preventative maintenance services. With a dedicated team of experts and a commitment to excellence, we ensure seamless operations and cost-effective solutions tailored to meet the unique needs of our clients in the public sector. BMR Enterprises LLC takes pride in delivering superior services, fostering long-term partnerships, and contributing to the success of critical government initiatives.

As a Programmer Analyst, I ensure the seamless operation and continuous improvement of our company's technical infrastructure. My primary responsibilities include:Platform Validations and Analysis: Conducting comprehensive assessments of our software platforms to validate their functionality, performance, and adherence to industry standards. I analyze data and provide insights to drive platform optimization and ensure the delivery of high-quality solutions.Server Maintenance: Overseeing the maintenance and upkeep of our server infrastructure, including software updates, security patching, and performance monitoring. I proactively identify and address potential issues to minimize downtime and ensure optimal server performance.System Monitoring: Implementing and managing robust monitoring systems to track the health and performance of our applications, databases, and network infrastructure. I analyze monitoring data to identify bottlenecks, optimize resource utilization, and ensure system stability.AWS Monitoring: Leveraging Amazon Web Services (AWS) to monitor and manage our cloud-based infrastructure, ensuring efficient resource allocation, scalability, and adherence to best practices for cloud operations.Level II Troubleshooting and Research: Conducting in-depth troubleshooting and research to diagnose and resolve complex technical issues. I collaborate with cross-functional teams, leverage diagnostic tools, and employ analytical thinking to identify root causes and implement effective solutions.

Oversee service team members and assign support responsibilities and case management and quality assurance. ·      Manage and serve as the system administrator for the day-to-day functions of assigned technology products including, Unio run the bank activities, Annuity Order Entry (Firelight and Subscribe); LaserApp; DocuSign; NetX360; fundVISION; FMC, Albridge; and MoneyGuide Pro, Jira Zendesk. ·      Participate in user acceptance testing for platform initiatives. ·      Process updates to the technology systems as needed for continued functionality. ·      Coordinate with technology teams internally and externally to troubleshoot and propose solutions to technical support items related to operations technology products. ·      Conduct core testing during system project, enhancements and updates to ensure key functionality is not disrupted. ·      Manage multiple projects and coordinates tasks concurrently. ·      Developed written documents and reports related to programs and operations.

Responsible for creating, tracking and responding to client incident tickets in support of business critical applications.Participates alongside the internal QA team to test and duplicate new product releases or problems reported from clients.Documents, tracks and monitors problems to ensure timely resolution.Identifies and redirects problems to the appropriate resource (escalates incident tickets to Level 3 support as needed)Ensures proper communication to the client is made. Keeps track of high profile external clients (Credit Unions, Dealer Group, Nationwide Providers, etc.) andResponsible for the analysis, troubleshooting and providing resolution/workaround for software application issues to customers and internal staff.

• Ensured service desk incidents and requests are resolved accurately, effectively and according to priority• Processed configuration related changes in the systems databases using SQL.• Facilitated in resolving production outages or other system issues and ensure the issues are resolved in a timely and accurate manner.• Documented root cause analyses and timelines when a production outage or issue occurred.• Created and maintained process flows.• Supported project lifecycle activities in order to ensure new system functionality can be properly supported once in production.

• Responsible for the day-to-day maintenance of the application systems in operation, identifying and troubleshooting application issues and issues resolution or escalation. • Problem/Incident Management, Release/Deployment, Operational Readiness,• Application Monitoring, Service Analytics Reporting, • Production Governance, Triage, Associate Support, Change/Configuration Management.• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.• Monitor and identify vulnerabilities and ways of improvement, as well as maintain metrics to help provide analysis for improvement.• Incident creator/Workflow coordinator for tickets in BMC Remedy tracking system• Ensure key site documents are uploaded to online document library and kept updated

Assists in the operation of servers and peripheral equipment with complex software and extensive telecommunications networks utilized for Lockbox Services.•Monitors and controls system performance by operating on-line workstations and desktops including peripherals.•Determines equipment setup and run operation by studying program operating instructions.•Reports deviations and malfunctions if not able to correct within proscribed procedures. •Interfaces with systems engineers and vendors to resolve performance problems•Responsible for the expedited communication of escalated customer and technology issues•Prepare and maintain logs and records•Monitors and controls system performance by operating on-line workstations and desktops.•Determines causes of equipment or system problems and assists in resolving them. Interfaces with vendors to explain, and resolve equipment performance problems•Responsible for the expedited communication of escalated customer and technology issues

Investigate and report large currency transactions to the IRS, to prevent money laundering and fraudulent activity.• Research teller records and customer transactions using web based programs.• QWS3270, Document Direct, Imageview,Citrix.• Provide teller support via email and phone.• Assist Co-workers with Troubleshooting and tech support hardware and software.• Fast paced enviorment with minimal supervison.

Rewiew and process deposits from the ATM including cash, checks, payments and discrepencies, In a fast paced timely manner.• Separate Checks, Cash, TT&L payments.• Process the Deposits using an Opex machine.• Distribute and sort the transactions based on locations.• Report and process any discrepencies.

Greet and service customers by way of, deposits, TT&L payments, credit card Payments. • Cash checks, make deposits, payments, by using Merlin Teller system • Gather and sort the batched items twice a day to be sent to the Proof dept. • Serviced the section for Commercial customers and business, including large change orders. • Balance and track currency incoming and out of the vault as well as monetary instruments. April/2002-May/2004