● Designed and developed automated ad-hoc analytical reporting solutions, dynamic datavisualizations, and Key Performance Indicator (KPI) dashboards for leading CPG retail brands● Leveraged advanced SQL querying, C# coding, and Excel to create actionable business insightsfrom millions of rows of data, utilizing data directly from the top global retailers● Engaged in cross-functional collaboration with data teams and account managers to gatherrequirements, ensure data integrity, and enhance existing reporting solutions● Created comprehensive documentation outlining internal BI tasks, best practices, and processesfor knowledge sharing and to improve overall team efficiency● Translated complex technical data, code, and metrics into actionable information fornon-technical stakeholders

● Deployed over 300 new computer systems as part of a large scale EHRM project into the Department of Veteran Affairs hospital, with the goal of drastically improving system performance for healthcare professionals● Improved end-user experience through quickly identifying and resolving complex software andhardware issues● Provided personalized guidance on computer specifications, software, and hardware upgrades

● Provided MS SQL Server database support, ensuring seamless data retrieval and analysis● Supported ETL processing and data processes, optimizing performance for data delivery● Led and managed over 30 unique projects and software implementations for new users and clients, consistently meeting strict deadlines and performing under high pressure