Bryan Smith Email & Phone Number

Sterling, Virginia

Bethesda, Maryland

Analyze store's performance indicators against goals and developed plans to improve underachieving areas.Monitored at a high level several key components: Customer Service/Operations to ensure customer loyalty, Sales Departments to ensure Sales Proficiency, Staffing Levels, Inventory Integrity, Product flow/Replenishment, and Merchandising.Provided direction and development of management staff to ensure operational execution and achievement of store financial and people goals.Conducted regular store meetings, attended District/Regional meetings and participated in special projects/initiatives.Worked closely with District/Regional staff on implementing new programs/initiatives and ensured efficient operating model execution.Daily P&L review, planning, and execution.Provided direct supervision, training, development and performance management of over 12 store and department leaders with a total of 140+ employees.

Developing client relationships with staff to build long-term mutually beneficial business and client base.Monitored at a high level several key components: Customer satisfaction with outside selling process to ensure customer loyalty, Best Buy for Business teams knowledge and talent to ensure operating model execution, Staffing Levels and industry standard certification requirements.Provided direction and development of store Best Buy for Business teams, Best Buy for Business outsides sales consultant teams and Geek Squad business services fulfillment teams to ensure operational execution and achievement of market financial and people goals. Supported over 45 stores across the market in a multi-unit capacity with over 6,700 employees.Conducted regular weekly sales meetings with outside sales team, attended District/Regional meetings and participated in special projects/initiatives /pilots.Worked closely with District/Regional/Market staff to get market leadership buy in and cooperation in driving business-to-business sales.

Analyze store's performance indicators against goals and developed plans to improve underachieving areas.Monitored at a high level several key components: Customer Service/Operations to ensure customer loyalty, Sales Departments to ensure Sales Proficiency, Staffing Levels, Inventory Integrity, Product flow/Replenishment, and Merchandising.Provided direction and development of management staff to ensure operational execution and achievement of store financial and people goals.Conducted regular store meetings, attended District/Regional meetings and participated in special projects/initiatives.Worked closely with District/Regional staff on implementing new programs/initiatives and ensured efficient operating model execution.Daily P&L review, planning, and execution.Provided direct supervision, training, development and performance management of over 12 store and department leaders with a total of 140+ employees.

Managed all Sales Departments to achieve store revenue, margin, service plan, accessories, services, operating profit and customer service goals.Ensured employees were fully trained, all applicable training was completed and new skills were applied on the jobProvided ongoing training to employees in selling techniques and customer service skills.Motivate staff to focus on selling strategies, execute company strategies, and provide excellent customer service. Provided direct supervision, training, development and performance management of over 10 department leaders and 100+ line level employees. Assisted with decisions regarding recruiting, hiring and terminations.Responsible for sales departments, labor deployment and scheduling.

Analyze store's performance indicators against goals and developed plans to improve underachieving areas.Monitored at a high level several key components: Customer Service/Operations to ensure customer loyalty, Staffing Levels, Inventory Integrity, Product flow/Replenishment, and Merchandising.Provided direction and development of staff to ensure operational execution and achievement of store financial and people goals.Worked closely with District staff on implementing new programs/initiatives and ensured efficient operating model execution.