Bryant Austin Email & Phone Number

Orland Park, Il, Us

Chicago, Illinois

Assist and support the project management team. Responsible for tracking project deliverables, dates and monitoring deadlines; provide regular and timely reports highlighting variances as they arise. Support the Project Management team with assigned projects including any of the following as assigned: budgets, collections, invoicing, tracking, correspondence, and various administrative tasksPrimary Responsibilities:• Support the project staff.• Plan and coordinate project scheduling, budgeting and administrative tasks.• Updates necessary tracking systems to ensure that project and program status is maintained with complete accuracy.• Keep Management informed regarding the progress of all project coordination activities.• Alert Management of problems/conflicts relating to the execution of assigned projects.• Coordinate all tasks related to invoicing and purchase orders.• Creates and distributes correspondence relevant to the team, project and program for both internal and external distribution.• Manage the process of material requisitions and purchase orders.• Responsible for the creation and close out of projects.• Develop and maintain accurate and complete files for projects and programs; continues to monitor for integrity and completeness.• Obtain and ensure commitment to schedules from necessary team members.• Perform a wide variety of administrative duties as required to support project completion.

• Coordinated with project managers to ensure continuity and use of best practices with client end-users.• Branded Apparel Coordinator- Negotiated with Vendors to establish ordering and billing processes for branded uniforms for organization.• Coordinated with Internal and External IT departments to establish an employee data/billing feed from AT@T to Vendors, ordering apparel for over 5,000 employees.• Produced databases, tools, queries, and reports for analyzing, summarizing, and root cause analysis to drive on-time project delivery.• Develop Ad Hoc Executive Summery reports for data integrity for medium to large scale projects in support of major organization initiatives• Facilitated cross-functional executive team meeting for best practice assessment and knowledge share regarding client implementations

Park Ridge, Il

• Effectively managed 18 contract employees responsible for project managing a seamless migration of Enterprise Customers from AT&T Long Distance (SBCLD) to Legacy AT&T network. meeting company goals and savings as follows: Private Line Migration Savings $26.9Million / Merger Savings $3.4Million• Provided analytical and developmental support for the development of daily, weekly and monthly reports to Leadership.• Resolved obstacles, updated documented materials, amended or streamlined processes, create methods and procedures, completed post mortems and/or executive summaries when required. • Proactively analyzed and identified trends in daily reports reflecting gaps with incorrect data flow and ensured immediate resolution.• Partnering with 3rd party Billing Vendors for billing reconciliation and project completion• Lead Migration Manager for merger of International Toll-Free Service

• Managed major voice implementation projects for large to medium, sensitive business customers. Majority of customers bill approximately $3M annually with most contracts lasting 2-5 years• Assisted customers in life cycle maintenance and ongoing complex issues of said accounts.• Responsible for Long Distance Billing reconciliation and Billing Hierarchy set up• Government Program E-Rate- Point of contact and authorized signer for all ERATE forms and check disbursement

Rosemont, Il

• Catalyzed stronger customer service by establishing relationships, policies, process improvements, and methodologies that boosted customer relations at each checkpoint• Led, motivated, coached and developed 15 managers and 10 Union Employees to create the ultimate Customer Service Experience.• Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls• Successfully coached performance to meet center standards of productivity, call quality, and account support and prepared several for future management positions within organization.• Provided monthly employee feedback, weekly performance reviews, daily coaching, career planning and development, rewards and recognition and disciplinary action when necessary.• Worked closely with Union stewards to establish joint relationships to achieve customer and employee satisfaction to ensure AT&T success.