• Managed and coached a staff of eight employees to drive income, customer loyalty and employee engagement• Analyzed branch metrics, branch income statement, and branch profit & loss statements to identify and create strategies to capitalize on areas of opportunity• Used traffic metrics to create schedules and ensure there is appropriate staffing at all hours of operation• Responsible for ensuring branch is in compliance with all regulations and up to audit standards• Recognized in first and second halves of 2014 for being a Gallup Human Sigma 6 branch

• Was part of a year long development program that trained me in all aspects of the retail branch network including branch management and business banking• Developed prospect lists and set joint appointments with business bankers to generate new business households• Worked with several other peers to create a capstone project around changing the traditional branch delivery network that was presented to senior leadership