Bryant M. Email & Phone Number

Gainesville, Georgia

Atlanta, Georgia

-Performs basic networking maintenance functions such as user creation and assignment of rights and permissions using Active Directory-Creates, monitors, tracks, schedules, updates and closes District work orders within the ticketing system in a timely manner using Service Desk-Answers and resolves help desk calls from local and remote users and offices-Follows through to ensure problems are resolved and customers are updated-Develops in-depth product knowledge in order to resolve customer questions and issues and contributes to the Knowledge Base-Participates in client conference calls to obtain necessary data for resolution-Communicates with customers at all levels of technical and non-technical skills sets-Follows all SOPs and maintains SLAs-Escalates support issues as needed-Triages and accurately documents user support issues according to defined procedures, focusing on impact and urgency-Acts as a liaison between customers, technical escalation teams and outside business partners, communicating technical information in layman’s terms-Resolves incidents with known solutions (per the knowledge base), according to support standards and defined procedures-Provides assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities, and support offices-Supports and promotes the deployment of new technology at schools with teachers, support staff and administration-Provides advice and guidance to school staff on the adoption and use of technology based on District standards and guidelines-Supports the Board Policies, Procedures, and District Guidelines and best practices with respect to Digital Citizenship and Information Security and Safety-Works to solve problems and provide solutions that meet school needs while upholding technology standards and architecture-Ensures effective support of technology for instructional purposes

Greater Atlanta Area

-Provides technical support to customers in the use of current technology and/or hardware to meet each customer’s, internal/off site, goals -Responsible for troubleshooting and repair of printers, monitors, faxes, and Xerox copiers -Responsible for imaging new computers for new hires and off site customers-Active Directory administration -Provides training to new hires and off site customers in computer competencies-Assess the effectiveness of technology resources already in use or new systems that are being implemented. Additionally, determine the practicality of changes and modification of systems and/or selection, ordering, receiving, and installing new equipment and software-Follow through on all requests for repair and/or software problems from end users-Investigate and resolve issues related to Windows 7 PCs, telecommunications and/or printers-Maintain knowledge of Corporate policies and procedures-Uses SCCM to remotely connect to PCs, push software, packages, and patches.-Demonstrate the ability to remain current with a rapidly advancing industry involving highly technical equipment and issues-Manage LAN, WAN, PC, and voice technologies-Continuously make recommendations for process improvements-Trend issues to identify prevention opportunities-Follows ethical guidelines applicable to the position as outlined by Parallon and external customers

Norcross, Ga

• Insure that all Appeals were sent in a timely matter to insurance company• Confirm that all packages have been received and document • Order all supplies• Communicate with all work from home nurses• Document appeals statuses from insurance company• PHI and insure confidentiality of Medical records and patient information • Responsible for Correspondence on appeals statuses • Responsible for Government and Commercial appeals • Liaison for outside vendors for Appeals• Submit medical records or bills for insurance companies• Review patient medical records and utilize clinical and regulatory knowledge and skills as well as knowledge of payer requirements to determine why cases are denied and whether an appeal is required. • Monitor insurance denials via reporting to resolve denied accounts of $10K and above• Utilize pre-existing criteria and other resources and clinical evidence to develop sound and well-supported appeal arguments, where an appeal is warranted.• Prepare feedback to clients and participate in client meetings• Discuss documentation-related and level of care decisions with clients, independently, as required.• Proficiently read and understand abstract information from handwritten patient medical records.• Ensure compliance with HIPAA regulations, to include confidentiality, as required.• Track all certified receipts and document into appropriate systems• Track appeal time frames to forward to payers in timely manners• Produce payer packages to send to various vendors for appeal assessments• Confirm delivery of appeals to the carrier via USPS and FedEx• Responsible for maintenance of 3rd party technology and processes• Identify coding or clinical issues • Identify problem accounts and escalate issues as appropriate• Work with guarantors to overturn denials• Update patient accounts to identify actions taken

Business, Management, Marketing, And Related Support Services, 3.0

Associate’S Degree, Business Sciences, 3.1