• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a fundamental understanding of the functions of, and interactions between, network and server equipment.• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others; asks questions when they do not have required information and may provide feedback on changes to processes to management.• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians; escalates resolution of compliance issues to technician leads.• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians; appropriately escalates tickets to more experienced technicians.
Listed skills include Leadership, Project Management, Customer Service, Microsoft Word, and 19 others.