• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.• Coached and mentored employees and offered constructive feedback for performance improvement.• Monitored networks and network devices to resolve technical problems quickly.• Resolved issues and escalated problems with knowledgeable support and quality service.

• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using personal expertise and probing questions.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Provided on-call support for critical issues related to TAM & DORIS.• Compiled and accurately entered data for each customer encounter to record in system.

• Customer Relations - In-person or over telephone assistance in with placing orders, navigating systems and locating items.• intravenous solutions, admixtures and respiratory drug preparation including miscellaneous solutions using aseptic techniques. • Versatility involving pharmaceutical operations requiring commitment, accuracy, efficiency and quality service.• Counted, measured, and compounded medications following standard procedures.• Restocked automated medication dispensing equipment.Stocked, labeled and inventoried medication to keep accurate records