Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

Develop and manage an account portfolio including: deposits, loans, fees and expenses (commercial, small business and consumer). Coach, lead, and motivate a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. Lead a Store team ensuring on-going training, performance management, and talent development and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. Promote the TD brand through active leadership within the community.

Manage retail sales and service function. Manage customers' total financial service needs resulting in greater market share, wallet share and profitability. Create a vital sales and service organization, promoting teamwork with partners and other corporate departments. Create, train and coach a successful sales and service team through the development of staff as a competitive advantage. Responsible for effective staff salary administration and rewards. Develop and administer budgets, business development goals and objectives, staffing models, schedules and performance standards.

Manage customers’ portfolios, service relationships and cross-sell all products and services, develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve sales standards

Generated business daily in a high paced sales environment, daily cross selling of various consumer finance products by phone and in person, provided a broad base of financial and credit services with the goals of acquiring all of the customer's business.

Reviewed and edited quarterly reports for clients consisting of statistical data to enhance their performance, compiled data charts consisting of credit card points for companies such as Capital One, and analyzed statistics of rewards verses non-rewards cards

This was a seasonal job position. I was responsible for processing new customer accounts including Savings, Checking, and Certificates of Deposits, dealt with financial transactions including deposits, withdraws, and payments, and served as a liaison to customers, answering questions, and concerns.

Interned at New York Life Insurance Company and obtained a Series 10-55 NY Life, Accident and Health Insurance Agent/Broker License. I assisted clients with analyzing their financial status and expenditures while also selling insurance products to new clients.