Amanda Hood Email & Phone Number

United States

Basic technological support including troubleshooting hardware and software malfunctions and regular maintenance (antivirus, installation of new software, etc.) of all desktops, laptops, tablets, and smartphones for entire staff (both PC and Mac platforms). Maintenance and administration of office telephone system (MITEL), including creating and removing extensions and mailboxes due to staffing changes, setting up extension covering and forwarding for out of town staff, tracking phone usage, troubleshooting any problems experienced by users, and maintaining accurate backups of the system in case of a failure. Maintenance of office machines (copiers, mailing equipment, postage machine, etc.).Work with trusted vendors to identify and implement new solutions to keep the digital environment as secure and efficient as possible and allowing for secure remote work for our staff (timely replacement of server/firewall/WAP, maintaining valid licensing, etc.)

Louisville, Ky

Administrative and clerical duties such as preparing outgoing correspondence for the President and Secretary-Treasurer, answering and routing phone calls, scheduling meetings, and distributing information from executive staff to employees. Making travel arrangements for all staff members, and keeping detailed logs of expenses and travel activity of Executive Staff. Making contact with companies represented by the union regarding staffing changes and union leave of absence for members. Coordinating with building management on maintenance needs and scheduling facility access for meetings and classes.

Front desk duties including answering and routing incoming phone calls, basic scanning and faxing, data entry, and filing. Also, posting union dues and tracking member status for 15 companies using Microsoft Excel and proprietary data management software.

Measured Progress (Louisville, Ky)

Led groups of 5-50 readers in scoring standardized tests for state boards of education all over the country. Duties as a Senior Reader included reading behind scorers to ensure accurate scoring, troubleshooting technical issues and logging scoring information for tables of 5-10 readers. Duties as a QAC included reviewing and teaching training material to scoring groups of 20-50 people, supervising senior readers to ensure quality and accuracy of scoring and tracking scoring speed and reader statistics in order to ensure scoring contracts stay on schedule and are completed in a timely fashion.

Ridgewood Baptist Church, Louisville, Ky

Basic clerical work, answering phones, typing and formatting all outgoing publications (weekly bulletins, monthly newsletters and flyers/brochures for church events), tracking attendance and weekly offering, tracking building use, and ensuring smooth day-to-day building operations.