Erin Bryant Email & Phone Number

Louisville, Ky, Us

Jeffersonville, Indiana, United States

Answers phone calls of patrons' concerns for public libraries across North America. Provides frontline customer support. Assists patrons with navigating through the library's OPACs: Encore, Pika, Bibliocommins, Enterprise, and Polaris. Supports library staff with performing tasks with the following ILS: Koha, Millennium, Sierra, OCLC Wise, Horizon, and Polaris Leap.

La Grange, Ky

Identify, troubleshoot, and resolve coordination of benefits issues between multiple health insurances. Investigates claims data to identify incorrectly paid claims and initiate the recovery of those dollars for clients. Uses extensive online research, clients' claims systems, internet resources, and phone communications with members, employers, providers, and other insurers to conclude each file successfully. Conflict resolution between providers, members, and vendors. Serves as a client lead which includes training and communicating client information to staff. Platinum performer for 2017.

Louisville, Kentucky Area

Monitored outgoing signal and ensured that local commercials aired properly in 5 markets. Edited content for air.

Louisville, Kentucky Area

The company is now part of HS Brands. Supervised the Editing Department, which included tracking staff productivity, error rates, and project workflow. Designed employee production schedules to maximize productivity and ensure completion of projects. Monitored and communicated editing project details to outside vendors. Handled independent contractor communication regarding assignments and technical problems. Established payment penalties for errors by independent contractors. Oversaw the training and transition of the department to video editing. Developed custom procedures on certain clients in order to maximize workflow output on accounts. Maintained the record of departmental physical assets/equipment.

Louisville, Kentucky Area

Edited reports and media of mystery shops performed across the country using Adobe Premiere and Audacity. Footage edited according to individual client specifications and protocols. Troubleshot and repaired problems with incoming media files. Worked with other departments to provide clients with special requests on deadline. Required attention to detail and excellent aural skills. Deadline-intensive position. Worked through Shopmetrics and Prophet platform.

Louisville, Kentucky Area

Monitored outgoing signal and ensured that local commercials aired properly. Maintained programming and transmitter logs according to broadcast standards & procedures. Additionally, camera operator and floor director for the weekend news broadcasts.

Louisville, Kentucky Area

Supervised 20-25 commercial identifiers and 1-2 Photoboard employees on the night shift. Performed quality assurance checks on the company's custom database and maintained the quality of records. Developed procedures and quality control standards in TV, radio, and Internet for data entry personnel. Created and implemented training materials and a training program for future employees. Wrote temporary employee policy guidelines. Refined workflow for Photoboards department at night to accommodate a reduction in staff. Worked with sales and other departmental staffs to provide clients with special request ads on deadline. Developed format and procedures for entry of International Print, International Internet and Domestic Internet into the company’s database. Distributed and managed Internet ad entry workflow daily.

Louisville, Kentucky Area

Accurately compiled detailed descriptions of Radio and TV ads airing in US and international markets identified by visual and/or auditory scanning of television or radio recordings, in order to build the Ad Services database. Descriptions had to be entered into custom company's database, Adbase. Performed database searches by product name, etc. to determine if ad needed to be input into system. Added VMS specific coding to ad descriptions. Identified specific sales tactics/techniques in commercials based on client requests. Knowledge of American popular culture required to identified elements used in commercial. Edited media using MPEG Edit Express, Cool Edit, and Audacity. • Began serving as a Lead in the department in 2007.• Department’s updated productivity standard was based on my workflow

Cumming, Ga

Shot and edited using Final Cut Pro a 10-15 minute video for 5 project locations in NC, GA, & AL. Packaged short using iDVD. Shot photos of participants that were also packaged on DVD-ROM. Coordinated and directed with the staff live elements. Duties included projection and sound. Maintain mobile setup at each project location including editing bay and performance stage. General secretary/camp counselor duties. Installed all audiovisual equipment needed for project locations. Troubleshot any technical difficulties that would occur. Personnel team changed with each location. Performed week to week on deadline the above tasks in each location. • Hired as contract employee for World Changers (Summer 2005), M-Fuge Merge (Summer 2004)

Lexington, Kentucky Area

Aided in the productions of the German & Spanish language programs. Duties included floor director, technical director, sound, and camera operator. Encoded VHS feeds into digital format.

Lexington, Kentucky Area

Assisted guests on sales floor. Re-stocked and maintained sales floor. Processed transactions.• Member of the store's grand re-opening team.

Master Of Library & Information Science - Mlis, Library And Information Science

Bachelor Of Arts, Telecommunications

Activities and Societies: Phi Eta Sigma, Alpha Lambda Delta, Golden Key Honor SocietyCourse Highlights Included: Social Psychology, Media.