Raphael Moreno Email & Phone Number

United States

Richardson, Tx

Provide technical support to Customer Support and Client Managers for Caremark.com ▪ Research issues on Caremark.com called in by members. ▪ Assess Java code to troubleshoot errors on the Caremark.com website. ▪ Use SQL to create ad-hoc reports for established clients for Client Managers. ▪ Create and execute SQL queries in production to update personalization items on Caremark.com. ▪ Use commands in Putty to execute preconfigured jobs. ▪ Work with internal network team to troubleshoot spikes on servers. ▪ Perform Shakeouts on various applications after updates are applied.

Dallas, Tx

Provide technical support to Member Support and Customer Relationship Managers▪ Troubleshoot issues called in by members into Viverae Member Support▪ Use SQL to create ad-hoc reports for clients requested by Customer Relationship Managers▪ Create SQL commands to update member information▪ Create SQL commands to make adjustments to preconfigured client programs▪ Work with internal network team to troubleshoot slowness in the application

Dallas/Fort Worth Area

Provide hardware and technical support to managers for Chili's and Maggiano's restaurants.▪ Responded to manager's technical request via telephone and/or email▪ Troubleshoot hardware issues that occur with POS and KDS machines▪ Use Putty to log into a Juniper Switch to see status of connected hardware▪ Execute commands in Command Prompt to check speed of ISP▪ Connect to Citrix server using Xenapp to log off user connections▪ Reset manager's passwords for Menu Link and Aloha Command Center▪ Consult with Third Party vendors to order new hardware for the restaurants

Carollton, Texas

Provide technical and application support to established Unifocus clients.▪ Responded to client technical request via telephone and/or email▪ Execute SQL queries to search and fix data related issues▪ Configured client's time clocks using Linux commands ▪ Reprocess failed data import files▪ Work with internal network team to troubleshoot slowness in the application▪ Participated in the weekend on-call pager rotation

United States

Provide technical and hardware support to established Aprima software clients.▪ Assist end users with connectivity problems ▪ Upgrade clients to latest version of the Aprima application ▪ Install test databases for new Aprima clients▪ Convert AMW databases to an Aprima database for clients moving from All Scripts to Aprima▪ Restore databases using SQL Management Studio to install the application on companies hosted environment▪ Install Inofile document scanners on client's severs using IIS and assist with the initial setup▪ Install and test GFI Faxmaker on client's servers▪ Install drivers on client's computer to use EKG machine and interface in the Aprima application

Provide technical support to established QuickCARE software clients. ▪ Assist techs with trouble shooting issues repair and recreate escalated issues. ▪ Execute SQL queries to search and fix data related issues. ▪ Actively engaged in the BETA process of the QuickCARE application.▪ Served on the companies QuickCARE V3 Conversion team.▪ Served on the companies PathLinks Conversion team.▪ Work with the development team to address and fix escalated calls.▪ Install SQL 2005 and SQL Server Express 2005 on Windows Servers for clients ▪ Use Enterprise Manager or SQL Server Management Studio Express to execute database moves for clients who want to install the QuickCARE application on a new server. ▪ Create Knowledge Base documents on topics from technical specs to step by step instructions on how to solve common errors.▪ Consult with third party IT professionals about hardware and software specifications for the QuickCARE application

Lead and oversaw a team of tech support representatives. ▪ Served as the main point of contact for several corporate entities.▪ Help new and established clients install software updates and troubleshoot errors caused by software updates.▪ Troubleshoot program errors and provide customer support for clinical, accounts receivable and other software issues with established clients of the QuickCARE Software Services, LP program.▪ Train and assist new hires to the Quickcare Software Services, LP support team.▪ Supervised a team of 3 techs.