Raphael Moreno Email & Phone Number

United States

Richardson, TX

• Provide technical support to Customer Support and Client Managers for Caremark.com
• Research issues on Caremark.com called in by members.
• Assess Java code to troubleshoot errors on the Caremark.com website.
• Use SQL to create ad-hoc reports for established clients for Client Managers.
• Create and execute SQL queries in production to update personalization items on Caremark.com.
• Use commands in Putty to execute preconfigured jobs.

Dallas, TX

• Provide technical support to Member Support and Customer Relationship Managers
• Troubleshoot issues called in by members into Viverae Member Support
• Use SQL to create ad-hoc reports for clients requested by Customer Relationship Managers
• Create SQL commands to update member information
• Create SQL commands to make adjustments to preconfigured client programs
• Work with internal network team to troubleshoot slowness in the application

Dallas/Fort Worth Area

• Provide hardware and technical support to managers for Chili's and Maggiano's restaurants.
• Responded to manager's technical request via telephone and/or email
• Troubleshoot hardware issues that occur with POS and KDS machines
• Use Putty to log into a Juniper Switch to see status of connected hardware
• Execute commands in Command Prompt to check speed of ISP
• Connect to Citrix server using Xenapp to log off user connections

Carollton, Texas

• Provide technical and application support to established Unifocus clients.
• Responded to client technical request via telephone and/or email
• Execute SQL queries to search and fix data related issues
• Configured client's time clocks using Linux commands
• Reprocess failed data import files
• Work with internal network team to troubleshoot slowness in the application

United States

• Provide technical and hardware support to established Aprima software clients.
• Assist end users with connectivity problems
• Upgrade clients to latest version of the Aprima application
• Install test databases for new Aprima clients
• Convert AMW databases to an Aprima database for clients moving from All Scripts to Aprima
• Restore databases using SQL Management Studio to install the application on companies hosted environment

• Provide technical support to established QuickCARE software clients.
• Assist techs with trouble shooting issues repair and recreate escalated issues.
• Execute SQL queries to search and fix data related issues.
• Actively engaged in the BETA process of the QuickCARE application.
• Served on the companies QuickCARE V3 Conversion team.
• Served on the companies PathLinks Conversion team.

• Lead and oversaw a team of tech support representatives.
• Served as the main point of contact for several corporate entities.
• Help new and established clients install software updates and troubleshoot errors caused by software updates.
• Troubleshoot program errors and provide customer support for clinical, accounts receivable and other software issues with established clients of the QuickCARE Software Services, LP program.
• Train and assist new hires to the Quickcare Software Services, LP support team.
• Supervised a team of 3 techs.