“Many organizations struggle to engage their customers. I founded Real Blue Sky to empower growth-minded SMB leaders to craft compelling experiences that attract and retain customers.” ~ Bryant RichardsonI’m Bryant Richardson, and with over 30 years as a recognized leader in customer experience management (CXM), I’ve dedicated my career to transforming customer engagement.My passion for customer experience (CX) is rooted in a lifetime of learning and curiosity. From a young age, I was driven by an innate desire to understand how things work and improve them. Growing up with an entrepreneur father, I witnessed firsthand the challenges and rewards of running a business, which gave me a deep understanding of customer interactions and business operations.Throughout my extensive journey, I've had the privilege of delivering goal-busting results for top-tier brands like Apple, AT&T, Bell Canada, Charter, Citigroup, Dell, and so many more, transforming customer operations and leveraging technology to deliver superior results.Recognizing the value of applying this expertise from global enterprises to SMBs, I founded Real Blue Sky. At Real Blue Sky, we translate world-class CX strategies into practical, impactful solutions tailored for growth-minded SMB business leaders. Our mission is to help businesses turn their blue-sky customer engagement aspirations into reality. That is real blue sky®.I am also a highly-rated speaker and the author of numerous industry articles and my forthcoming book, The Next CX Economy.Outside of work, I am deeply committed to my community, generously sharing my time, talents, and resources with organizations like Embrace Waiting Children, a nonprofit dedicated to social services and child welfare. I enjoy motorcycling North Texas’ scenic byways and cooking for friends and family in my Dallas-area home.If you’re a growth-minded business leader focused on attracting and keeping customers, let’s connect!Best, ~ BryantBryant RichardsonCX Expert | Founder & President, Real Blue SkyBoard Member | Keynote Speaker | Author of the forthcoming book: The Next CX Economy+1 (628) BLUE-SKYbryant@bryantrichardson.comStrategic - Achiever - Significance - Analytical - MaximizerBoard MemberBusiness Process Improvement (BPI)Business Process Outsourcing (BPO)Contact Center ExpertContinuous Improvement - Six SigmaCustomer Experience ExpertCustomer Service ExpertKeynote SpeakerOutsourcing StrategySales GrowthStrategic PlanningTrusted Technology AdvisorWorkforce Management Strategy