- Led a comprehensive team retraining program, resulting in a 30-point increase in customer satisfaction scores on a 100-point scale over three months.- Enhanced customer retention by implementing a loyalty program and personalized order recommendations.- Achieved a 23% increase in weekly sales goals.- Managed and renegotiated vendor contracts, reducing expenditures on back-of-house supplies by 15%.

- Managed a portfolio of 126 companies, primarily focusing on retaining customers and driving the adoption of additional products to address clients' immediate business needs.- Identified and capitalized on opportunities for upselling and cross-selling.- Delivered compelling sales pitches and presentations to both prospective and current clients.- Ensured compliance with all contractual obligations and timely delivery of services.- Monitored account compliance, payment status, and adherence to agreed-upon terms.- Collaborated with IT Directors and leadership to track and analyze account performance.- Provided tailored SaaS consulting and sales support to mid-size and large global accounts.- Promoted a range of products, including conference events, educational webinars, and IT solutions, to clients domestically (USA) and abroad (EMEA/APAC)

Key highlights of my role include:Oversaw ground-level operations, ensuring seamless execution and maintaining high operational standards across multiple locations.Played a key role in acquiring new hotels to broaden the company's inventory, contributing to its growth and market presence.Successfully negotiated contracts with vendors, resulting in significant quarterly cost savings.Actively collaborated with the executive team, providing real-time updates on revenue and customer satisfaction, enabling informed decision-making.

-Manage multiple digital touch points throughout store-Assist developers in quality assurances in all of our software programs-Offer assistance to incoming, current, and outgoing brands in all tech needs including inventory updates, troubleshooting, and uploading brand digital content.- plan initiatives for an elevated ease of use for all our POS, digital self checkout, and back end console use.

-manage all event coordination in site-manage all building maintenance and site aesthetics -maintain relationships with nearby contractors for assistance in repairs or additional improvements -assist in outreach/touring of potential event candidates