Bryce Larson Email & Phone Number

Phoenix, Arizona Area

Lead my team to grow and improve as authorizers, by providing weekly coachings for personal development. Assisted associates to grow skills so they can become more viable to other company positions. Through ideation sessions, I developed new innovative ideas to help the company increase profit and reduce expense.Resolved escalation with customers and employees through active listening and problem-solving.Developed a new team of authorizers to meet or exceed business metric goals. Calls per hour increased by 33%, adherence increased by 34 %, and quality increased by 50%.

Phoenix, Arizona Area

Review policy coverage for approval or denial of claims.Improve the customer experience through shorter hold times, coverage education and increased customer empathy.Maintained a customer and contractor satisfaction rating that was 40% higher than the department average. By researching repair versus replacement and service fee collection, I was able to save the company $37,000 in a four-month period.

Phoenix, Arizona Area

Set new company records for the most orders completed in manifesting and prescription packing.Encouraged and motivated peers to perform at a higher level, causing our center to be one of the highest.Implemented new processes and procedures that improved productivity.

Avondale, Az

Developed strong community relations through quick response times to calls for service, a positive and caring attitude, and delivering beneficial resolutions for conflicts. Ability to learn quickly and excel in responsibilities allowed me to be the youngest Patrol Officer on the department as well as the youngest SWAT Operator.Received commendations on a regular basis for my professionalism in handling high-stress situations.

Certificate Of Completion, Swat Training

Certificate Of Completion, Law Enforcement Investigation And Interviewing

High School Diploma