- Schedule and dispatch teams of technicians or inspectors to ensure maximum travel efficiency.- Create and maintain service ticket and job queue databases from sales turnover to close out and complete service tickets to prepare for billing.- Create short- and long-term test and inspection schedules with our customers.- Work with inspectors or technicians from the field and assist them in resolving issues with scope execution or accessing job sites. - Establish uniform correspondence procedures and style practices that are consistent with company policies and procedures.- Create work orders, appropriately invoice clients for work completed, and close jobs for final disposition.- Order parts and ensure timely delivery for scheduled fire life safety service and inspection jobs. - Participate in the phone tree, answer outside calls while providing excellent customer service in responding to their issues and ensure information is turned over to the appropriate team member.

● Generating chargeable work authorization forms and trackingprogress of work through completion and billing● Keeping customers, technicians, and management updated on statusof work orders● Providing detailed quotes for equipment maintenance workincluding resolution of mechanical and networking issues● Providing logistical support to technicians for service calls fromcustomers using Microsoft Outlook, and company proprietary software - Help Manage Service Calls and other Admin duties for Multiple Branches (Portland, OR / Salem, OR / Eugene, OR / Medford, OR / Seattle, WA / Los Angeles, CA / Sacramento, CA)● Organizing and maintaining technician schedules and billable workin Microsoft Excel● Fielding calls from technicians and customers on a day-to-daybasis

Changing Bill Validators for kiosk machines as well as the gaming machines in the facility. Also, counting the tips for the cashiers and the cash amounts in each Bill Validators for the machines from the previous day, and logging the information for Accounting.