Bryce Mattson Email & Phone Number

Audubon, Pennsylvania, United States

Audubon, Pennsylvania, United States

• Essential functions and responsibilities:
• First escalation point for project specialists as well as the project lead for complex time-bound projects and services for existing customers and implementations for new customers.
• Coordinate, prioritize, and assign resources to work on customer projects; track activity, risks, and statuses; and manage related Jira boards.
• Track and report team time and utilization and report metrics to leadership
• Develop workload forecasts based on sales, expansion, and upgrade inputs.
• Facilitate team meetings and drive action items and deliverables.

Audubon, Pennsylvania, United States

• Essential functions and responsibilities:
• Provided high-quality onboarding and implementation of Infinite Blue applications to high-complexity, high-value customers.
• Lead project design, initiation, and deployment of custom work and support to customers.
• Collaborated with internal, external, and customer teams to deliver high-quality solutions.
• Documented and implemented customizations and configurations in the IB platforms and applications.
• Collaborated with other Customer Experience teams to deliver high-value projects and services.

Franklin, Pennsylvania

Worked closely with multi-discipline teams in a contract manufacturing environment. Responsible for tracking costs, schedule, and performance across multiple programs.