Bryce Mccarthy Email & Phone Number

Auckland, New Zealand

* Providing a single point of contact and escalation for all internal teams and external third parties to guarantee technical and service delivery to an Enterprise client* Primary ‘gatekeeper’ for BAU handover of all project work, ensuring it is supportable and operationally ready at all times* Running major incident management, coordinating resources and driving resolution* Responsible for day to day technical delivery; assessing risk; ensuring patch levels are correct; compliant antivirus; successful backups* Ensuring operational and technical delivery to allocated clients is cost effective, timely and meets contracted service levels* Keeping abreast of new technologies and assessing suitability and potential application within the client’s infrastructure* Communicating client expectations and drivers internally to ensure they are understood, suitably resourced and meet/exceed client expectations* Managing a client aligned virtual team of approximately 80 engineers in supporting and maintaining complex infrastructure whilst meeting SLA commitments* Environments include technology such as Microsoft Windows, Linux/Unix, SAN, web-based applications, messaging infrastructure, cloud-based services, WAN/LAN, security and firewall* Recognised by management for my effective communication, leadership and problem solving skills, thereby earning promotion to this role

Auckland, New Zealand

* Ensuring IT infrastructure is functioning as per clients requirements* Ongoing maintenance of systems and backups across multiple teams* Providing guidance for technical design and implementation* SME for clients in Wintel, SAN and Messaging* Managing resources – balancing workloads across skill sets and providing guidance and support for troubleshooting* Reviewing team performance both technically and professionally, as well as monitoring timeliness and accuracy of work

Auckland, New Zealand

Auckland, New Zealand