Bryce Warner Email & Phone Number

Maryland, United States

Rockville, Maryland, United States

Virginia, United States

• Implemented VPN client upgrade and configuration changes to transition from a hybrid telework environment to fully remote over the course of two weeks for 5,000 workstations resulting in a successful transition to fully remote.• Investigated and created action plans for the mitigation of vulnerabilities identified by Nessus Tenable vulnerability scans.• Improve end-user computing and BigFix support by providing subject matter expertise and training to the team.• Maintained and managed Microsoft BitLocker and BigFix OS Deployment servers including migrating when the servers hit the end of their lifecycle, supporting 5,000+ devices, and scheduled changes to minimize impact on business.

Virginia, United States

• Implemented hardware refresh and replacement projects for over 2,000 workstations and performed IT hardware asset inventory for over 10,000 assets for the audit.• Updated IT hardware asset records of over 2,000 managed workstations by auditing workstations and updating the inventory database.• Troubleshooted and provided end-user support to resolve technical issues and improve business operations by educating users on the proper use of the IT systems. • Performed imaging and configuration of IT hardware for new employees.