Bryce Ashland Email & Phone Number

As the evaluation specialist for the organization, I manage the planning, development, creation, implementation, collection, analysis, and data reflection for all assessments and feedback surveys across multiple subjects, program types, and stakeholders.

Government Liaison - Partner ServicesShelter Manager - Mass CareDisaster Action Team

Orange County, California Area

I plan and strategize projects and direction for the Data Management Team; looking for ways to leverage new technologies, and broaden our knowledge base through shared learning and specific training. As a geographically dispersed team in a matrixed organization, it is imperative that we develop and maintain processes that are standard yet flexible. I ensure that each analyst on the team is meeting the needs of their region through accurate and timely reporting, and that our initiatives align with the organization's goals.

Orange County, California Area

As an integral member of the Data Management Team, my span of work is quite broad. As a process implementation specialist, I collaborate with program managers to develop a plan, a process, and the necessary tools to collect, store, secure, and report all relevant data for new or changing programs. I handle monthly dashboarding of program data as well as ad hoc reporting requests. I work closely with our database vendor on system customizations to improve the user-interface, accuracy, and efficiency. I am a champion for knowledge management and sharing.

Greater Los Angeles Area

As the Regional Analyst, my focus was working with the Regional Director as well as local General Managers to make operational decisions based on accurate data and analyses. I developed a tool that allowed me to see operational and financial data together to observe trends and forecast future results. The tool allowed me to enter various hypotheticals to observe the effect on trends and forecasts. This tool was then adopted company-wide. Additionally, I audited transactions for Service Rep efficiency, accuracy, and service, and I used hourly business trends to assist the GMs in hiring and scheduling employees efficiently.

Irvine, Ca

I was lucky to be part of an amazing team at Stewart Title. Our successes were a result of each of us contributing at the highest level individually while collaborating effectively together. As the Trustee Sale Guaranty Title Officer, I specialized in a growing product line, which required research and close collaboration with our Advisory Title Officer and Underwriter to ensure our product and service met or exceeded industry expectations. Additionally I used my expertise in understanding and drawing out legal descriptions to partner with our Commercial and Industrial Title unit on our largest and most complex properties.

Anaheim, Ca

I was promoted to be a member of the residential title unit, where my responsibilities included running thorough title searches, verifying the accuracy of legal descriptions, and ensuring our clients were receiving the best service possible. I was a champion for our Stewart At Play initiative that focused on improving employee morale through "playing at work" in order to improve customer service. I was an innovator in our testing and rollout of a completely paperless process - a first in the industry.

Anaheim, Ca

As the lead for the Payoff Department, I implemented further process improvements to streamline communication, prioritize the work effectively, and disperse the work within the team to minimize errors and maximize efficiency. I developed and maintained strong relationships with our banks, escrow companies, lenders, and borrowers. I developed a passion for providing excellent customer service, and became the go-to-person for working with our most sensitive customers.

Anaheim, Ca

Responsibilities included finalizing lien searches to ensure clean title prior to close of escrow, calculating accurate loan payoff amounts, and precisely dispersing funds within a tight timeframe. This required planning and coordination within our team and with other departments. I quickly improved our efficiencies by utilizing our individual strengths. Personally, I handled millions of dollars of transactions every day, for years, without a single loss, and I was able to catch the errors of others before they became losses.

Carlsbad, Ca

B.S., Economics - Management Science

Education record