Bryce Baldwin Email & Phone Number

Chicago, Illinois, United States

• Coached a new team of 16 specialists to learn and adapt to a new L.O.B. in one month. A team that seeks to prevent restaurants from leaving Uber and re-engaging inactive restaurants• Partnered with stakeholders in October to develop a closeout process for 2,400+ outstanding restaurant requests by end of the year. The goal was met by 12/31/20• Guided the team to recoup gross bookings of $2+ million dollars in November and $1+ million in October through churn prevention and platform re-engagement

Chicago, Illinois, United States

• Led seven specialists to collab with other teams in the onboarding of 12,000+ restaurants in 7 days due to Covid-19 in March• Trained and managed the team to find the best solutions for supporting change of ownerships, banking updates, and numerous other requests from restaurants

Chicago, Illinois

• Piloted and built out the Food Safety program to help shape future policy and communication strategy. Mitigated restaurant food safety risks through proactive outreach • Led team of six specialists in incubating new Eats LOBs/sprints of Food Safety, Order Accuracy, Project Curry printer pilot, and Restaurant Online Ratio to product solutions• Enhanced restaurant performance on canceled/unaccepted orders and order inaccuracies to improve the bottom line for both the restaurant partner and Uber Eats• Strengthened stakeholder management through weekly collaboration• Distributed varying weekly volume workload and kept agents productive when workload was light

Greater Chicago Area

• Help with load-in, set up, and load-out of F3 Half Marathon & 5K at Soldier Field• Ensure runner safety and operational race efficiency from start line to finish line• Assist runners with race, course, and venue questions

Rosemont

• Responsible for 20+ member team• Planned/scheduled product shipment• Coached/developed staff, including managers• Achieved a $96,235 deduction in lost assets from 2017-2018 from improvement in product flow excellence

Rosemont

• Responsible for sourcing, recruiting, interviewing, hiring, on-boarding, and training of store staff• Skilled in Taleo HRIS and Kronos Systems• Assured HR compliance with zero violations during tenure• Achieved 67% retention rate from seasonal hires to promoted employees, including two managers

Greater Chicago Area

• Responsible for 40+ member team• Created a contest that earned a 34% increase in shoe sales

Greater Los Angeles Area

• Drove departmental performances and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets• Created product presentation displays for store and mannequins, tables. Told product stories through product layouts and merchandise management

Greater Los Angeles Area

• Helped open first Nike Brand Experience store of its kind in Santa Monica, CA • Assisted high profile clients such as Tom Hanks, Jerry Rice, and Kevin Durant