Bryce Maskey Email & Phone Number

Australia

• At Velocity Partners we focus on the provision of highly experienced Business Transformation and ICT professionals to our clients. This expertise is delivered through both our Consulting Services and Talent Services.
• ICT and Business Transformation Strategy, Planning, Regulation and Investment Management
• Strategic Sourcing for Projects and Business Operations
• Business Improvement and Optimisation
• Program Delivery and Recovery
• Project Reviews and Assurance

• Reporting to the Chief Executive Officer accountable for the delivery of the ICT Program of Work for Energex and Ergon Energy
• Lead a team of 300 internal and external staff delivering new business capability and productivity improvements across a range of business and technology solutions
• Initiate and deliver the Change and ICT Program of work with a budget of $120M/annum across a portfolio of 80 projects
• Drive improvement in Project Delivery Methods and Processes to achieve “Best Practice” delivery outcomes and provide leadership to SPARQ business units in the discipline of program and project delivery
• Develop and lead a highly skilled, motivated and proactive team that can meet the changing business needs

• Responsible for setting the strategic direction for Information Management and ICT across the Enterprise
• Reporting to an Executive Steering Committee lead the organisation Transformation program to deliver $100M in efficiency gains
• Establish the annual ICT program of work to ensure delivery of capability to support business plan outcomes
• Board Director of two joint venture companies – SPARQ Solutions Pty Ltd and Service Essentials Pty Ltd
• Lead delivering new business capability and productivity improvement
• Drive Business Process Management through the organisation including introduction of LEAN methodologies

Brisbane, Queensland, Australia

• Reporting to the Chief Executive Officer, responsible for the management of a large service business unit comprising 350 staff across ICT, Call Centre, Process Services and Customer Service.
• Delivery of cost effective and high quality customer service to external and internal customers.
• Responsible for a large portfolio of projects, ensuring delivery on time and within budget to required quality standards.

Brisbane, Queensland, Australia

• Responsible for the business management of a large service delivery function including ICT, Call Centre and Process functions.
• Management of internal client relationships to ensure the effective delivery of service and product across both process and technology.
• Program management of the implementation of the Customer Systems Program and oversaw a portfolio of business and technology improvement projects.
• Successfully implemented a Customer Management system to service a 500,000+ customer base.Implemented a new organisation structure for the business unit and developed and rolled out the business plan.
• Successfully managed a complex set of business relationships and ensured the required program of work was initiated to deliver business outcomes.

Brisbane, Queensland, Australia

• Responsible for the development and implementation of a strategy for delivering customer management and portfolio management capability to the retail energy business.
• Development of a business case which supported the customer systems strategy and gain approval of strategy and business case through Executive Team and Board Members.
• Structuring and management of a Program of Work to deliver process and technology capability to the retail business.
• Management of internal client relationships to the retail and corporate business units to ensure the effective delivery of service and product across both process and technology.
• Developed a customer systems strategy which was approved by the Executive Team and Board.
• Managed the ICT stream of a project that successfully completed a joint venture arrangement to acquire capability to deliver part of the customer systems strategy.

Brisbane, Queensland, Australia

• Managed the project portfolio including the major upgrade to PeopleSoft Financials, establishment of an intranet, integration of Customer and Management Information systems and Y2K compliance.
• Project managed a program of “transformation initiatives” to reduce the business cost base.
• Develop
• ment and support for all “Corporate” software applications including Customer Information Systems, Management Information Systems, Financial Systems, Intranet and PC Systems.
• Led a team of 45 development and support staff with an annual operating budget of $4.5M.
• Redesigned the customer and management information systems to allow integration of Suncorp, Metway and QIDC data to support the launch of the new Suncorp Metway brand.

Bachelor’S Degree, Accountancy And It, Distinction

Graduate Diploma, Applied Finance And Investment

Diploma - Gaicd, Company Director