Bryce Carlson Email & Phone Number

Green Bay, Wisconsin, United States

Green Bay, Wisconsin, United States

Green Bay, Wisconsin, United States

-Maintain, update, and communicate roadmap company-wide with Jira tools-Establish and evaluate KPIs for Azure, AWS, and GCP services-Owner of the vision for Azure, AWS, and GCP services through competitive intelligence, key business drivers & building on industry knowledge-Leader of development team prioritization and deliverables sign off-Communicate clearly and effectively on Azure, AWS, and GCP services execution plan and its progress to all stakeholders involved (Development, Tech Comm., Sales Engineering, Support, and Marketing)-Driving cross-functional teams to meet committed goals on the Azure, AWS, and GCP services roadmap-Build policies and procedures that support the Product Team at LM develop new features and product lines

Green Bay, Wisconsin Metropolitan Area

-Maintain, update, and communicate roadmap company-wide with Jira tools-Establish and evaluate KPIs for Azure services-Owner of the vision for Azure services through competitive intelligence, key business drivers & building on industry knowledge-Leader of development team prioritization and deliverables sign off-Communicate clearly and effectively on Azure services execution plan and its progress to all stakeholders involved (Development, Tech Comm., Sales Engineering, Support, and Marketing)-Driving cross-functional teams to meet committed goals on the Azure services roadmap-Build policies and procedures that support the Product Team at LM develop new features and product lines

Green Bay, Wisconsin Metropolitan Area

Working with customers, development, and product management to help solve escalated cases and understand the workflows and needs of customers and their deployments. As well as help plan and build future feature improvements and workflows.Special focus area on Microsoft Intune/MEM and Conditional Access integration, Azure AD, and with the SCCM Plug-In.

Green Bay, Wisconsin Area

-Work with customers to help them succeed with Apple and Jamf solutions in their environment-Solve escalated global tier four cases related to OS X and macOS issues, workflows, and deployment issues-Work with customers, Microsoft corporate support, and Jamf Product and Development teams on supporting and building out Microsoft Conditional Access features with Intune and Azure AD for macOS and iOS-Document product issues found in cases and communicate them to the product team-Work with customers on MDM (OS Configuration Profiles), VPP, and software deployment workflows with the JSS-Work on Jamf JSS environments scaling and maintenance with Tomcat and MySQL services on Windows, Linux, and macOS platforms (On premise (on metal), on premise (virtualized), AWS cloud hosted, Azure Cloud hosted)-Help customers write and maintain bash and python scripts to automate workflows on macOS and various Linux distributions

Eau Claire, Wisconsin Area

-Work with customers to help them succeed with Apple and Jamf solutions in their environment-Solve escalated global cases related to OS X and macOS issues, workflows, and deployment issues-Document product issues found in cases and communicate them to the product team-Work with customers on MDM (OS Configuration Profiles), VPP, and software deployment workflows with the JSS-Help customers write and maintain bash and python scripts to automate workflows on macOS and various Linux distributions

Green Bay, Wisconsin Area

-Help create smart workflows for staff organization wide to make technology work for them-Manage and deploy Macintosh workstations running both Mac OS X and Windows (with the help of the Casper Suite and SCCM)-Co-manage student workers for help desk operations-Manage and create knowledge base content for all user support areas-Provide Windows and Macintosh desktop support for users-Administrator of Jamf JSS Environment and Sophos Security Deployment-Manage and mentor at the campus Housing IT service operations for student owned computers

Green Bay, Wisconsin Area

Promoted to lead position in August 2013-Assist student workers, ensuring incident follow up, and manage documentation-Provide Windows and Macintosh desktop support for users-Provide tier one and two specialized support to Macintosh users-iOS support at all levels-Support and use of the Jamf JSS WebApp

Appleton, Wi

-Main architect of initial iOS device deployment in summer of 2011-Oversee iOS support and further deployment using Jamf JSS-Configure and deploy TrippLite UPSs district wide in network closets-Help configure and deploy Cisco Catalyst 2000 series layer 3 switches district wide in school network closets-Main architect of initial Mac OS X Server, Open Directory, and DeployStudio deployment-Level one internal support of AeroHive access points and Cisco Switching-Provide support for legacy to current product lines of HP Laptops

Appleton, Wi

-Oversee store front and returns area, cashiers, rebate and promotional redemptions, communications between management and customers-Areas of oversight include: cashiers, cash pickups, bank deposits, change orders, check certification, inventory management, defective RMA management, and scheduling