Ben Mason Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

- Lead engineer for development of configuration management and patching workflows in a campaign to offer Mac workstation choice for ~5000 end users.- Primary Jamf developer for workflows beyond Jamf's out-of-the-box functionality in patching and reporting.- Developed OS patching workflows based around custom command and control via Jamf using Nudge for end user compliance notification.- Worked with internal support organization to develop custom scripts (bash, zsh and python) to aid support tasks and access Jamf functionality only available via API.- Responsible for testing and validation of all software deployment and patching as well as zero touch deployment workflows. - Built test plans for system and software owner groups to maintain their own testing in a predictable and repeatable manner.

Overland Park, Kansas, United States

- Managed a Jamf Cloud instance supporting ~300 end users in a software development environment.- Built out and deployed a cloud based software patching solution built on Munki and Autopkg.- Customized several industry standard management tools to best fit the companies needs and goals.

- Performed QA validation on a workstation health monitoring software product, measuring functionality vs specified plan and cataloging found bugs. - Developed Cl automated testing pipeline in GitHub and CircleCI CI/CD environments.- Primary resource for staying on top of current and upcoming technologies related to managing Apple products.- Built considerable internal tooling and automations for everyday and production related business needs.

Lawrence, Kansas Area

- Performed all IT duties for a company of ~250 users, including workstation support, network management, and workstation management and life cycle.- Implemented formal workstation patching and management with munki and Mosyle products.- Formalized IT training in concert with HR team to make company resources easy for end users to access.

Lawrence, Kansas Area

- Supported Mac-MSP product subscribers and maintained a turn key software deployment and maintenance solution for MSP customers.- Responsible for testing and validation of all software deployed via shared munki repository.- Assisted subscribers with adding their additional software for deployment within their own instances.- Test and QA for all agent functionality and debugging of subscriber issues.

Lawrence, Kansas Area

- Supported technology needs of many types of end users in a managed services IT practice with BestMacs.- Formalized customer documentation resources for ~500 MSP users across ~40 companies.- Helped to develop an in-house workstation management and maintenance solution that grew to become it's own commercial product and a sister company, Mac-MSP.