• Training & onboarding of new hire associates• Launching new operation and warehouse • Running warehouse operations from IB dock, logistics, stow, pick, pack & sortation / delivery• Gathered, tracked, & analyzed warehouse metrics to develop more cost-conscious shifts on excel worksheets• Reported real time metrics to leadership for performance of team throughout shift• Striving to keep AAs safe while compliant with all safety standards/regulations per OSHA• IB & OB Dock subject matter expert, training PIT equipment while tracking incoming trailers• Implemented policies and procedures while maintaining 100% safety rating• Maintained non-inventory orders and expenses of site to stay within anticipated budget scope• Oversaw slam lines, smart pack, CW1000, single smalls, multis and AFE2• Engaged Amazonian’s with coaching using Adapt & Engage Tool• Focused on CPT’s (customer promise time) for customer obsession• Boosted morale with small contests increasing department rates 25%-30% daily• Volunteered for safety / area readiness projects • Designed and implemented process change announcements in department

• Prepared P&L and Forecasts for all pool F&B outlets• Assisted workforce on scheduling team members for proper coverage while maintaining cost• Operated sit-down restaurant and six bar outlets including appropriate service wells• Prepared training materials for new team members while also presenting for new season orientation• Maintained correct par levels for all outlets with proper ordering techniques within Stratton-Warren • Kept COGs for Food & Beverage within positive budget levels within 10%-15%

• Scheduling of Team Members at Pool, Magic Mike Live, The Joint and Casino Beverage Floor• Pour tested team members, made menu tests for team members, designed, and implemented SOP’s• Performed cost transfers and orders for all departments on Stratton-Warren• Maintained liquor pars and performed inventory at over twenty bar locations• ADP payroll, corrective counseling, interviewing and hiring for all venues• Implemented menu changes, incentive programs, analyzed P&L / G&L, prepared forecast• Met with vendors and sales reps to obtain optimal pricing on product

Followed five star five diamond company standards to ensure the highest level of guest service.Handled large amounts of cash payments including room charges.Provided alternative activities for guests off resort property.Assisted with cabana maintenance to ensure all cabana features were properly operating.

Investigated and determined coverage for lossesPrepared complete repair estimate of damages using loss estimating system Xactimate.Coordinated meetings with claimants, contractors, experts and attorneys.Documented claim file with investigation information, estimates, contents inventory and evaluation records to support a settlement of the claim.

Communicated professionally and courteously while interacting with guests.Maintained a professional relationship with guests to secure frequent visits.Prepared special events/private parties for such vendors as 944 and Bacardi.

Generated more than $500,000 in new revenue for the pool department during the summer of 2005 with cabana, food, beverage, and retail sales.Contacted outside vendors (i.e. Reef, Smith, Quicksilver, Liquid sunglasses) to get sponsorships for the staff of the pool.Ordered and maintained inventory of liquor pars (count) inside all bar outlets to assist in positive revenue.Prepared, established, and incorporated up-to-date Standard Operating Procedures (S.O.P) for pool staff.

Processed invoices, maintained inventory of office forms, filled out purchase requisitions, made photocopies of correspondence and documents.Filed and faxed documents in court, took dictation, kept telephone logs by answering/fielding a multi-lined phone switchboard, took messages, prepared county minute books and entered time sheet information.Advanced computer knowledge used to index, close, open files, plan meetings, and conferences.