Bryan Jackson Email & Phone Number

Lexington, South Carolina, United States

Manage the global IT Infrastructure service desk team supporting US, European, Asian, and Central American office facilities and distribution centers.Responsible for infrastructure technician interviewing, hiring, training, and directing.Write and deliver Employee Performance Reviews.Collaborated in planning and supervision of short and long-range IT initiatives.Work with upper management to create and monitor team SLAs and KPIs.Provide white glove support to Executive staff and upper management.Develop internal and customer-facing technical documentation.Act as an escalation point for help desk support technicians and end users.Provide additional systems administration support for various IT systems.Provide admin support for Microsoft 365 .Administer the Jira service desk environment.Worked daily in Azure Active Directory and Intune.Travel to national company offices for IT projects

Irmo, Sc

Train and manage audio and visual media technician team.Primary technical support resource for all media computers.Responsible for research, acquisition, operation, and maintenance of equipment.Collaborated with senior staff and vendors during sanctuary tech upgrades.Rebuilt audio/visual setup to update for livestreaming and recording during Covid.Weekly sound and/or visual engineer for a band of eight musicians.Setup and run ProPresenter software for local projection, with streaming through OBS.

Lexington, South Carolina

Managed IT help desk team supporting 150+ convenience store locations nationwide.Researched and procured information technology hardware, software, and services.Handled IT team staffing decisions, for both contract and permanent hire placement.Aided with the operation and maintenance of infrastructure including networks, servers, and hardware.Coordinated multiple IT equipment installation projects across the country.Partnered with senior management, vendors, local, regional & international IT contacts to ensure project goals were met on time.Established and maintained vendor relationships for local and regional IT needs.Improved IT team local office working space, storage, organization, and scheduling.Improved IT team standards of communication for internal and external contacts.Coordinated US IT resources to ensure successful completion of regional projects across multiple sites.Travelled to company locations nationwide to perform IT projects.Administered local office phone analog telecom system, and transitioned to VOIP system.Acted as an escalation point for help desk technician troubleshooting.Created and managed internal IT processes and documentation.Developed end user training documentation and processes, and IT new hire training.

Columbia, Sc

PC Desktop Support including setup and deployment, to break/fix.Active Directory maintenance & administrationAdminister equipment via Group PolicyAdminister and support enterprise versions of Windows 7 & 8 environments.Plan and execute department moves to new locations in office buildingSetup and administer Google Chromeboxes as active displaysManage Google G Suite for Business accountProvide daily level 1 network administrationOnboard new employee accounts & offboard terminated employeesProvide support for various ad-hoc initiatives / projects / audits /asset inventoryProvide level 1 voip phone system from setup to break/fix and administrationAdminister Microsoft print serverProvide onsite and remote Help Desk support to end usersResearch, maintain, and test IT equipment Create process documentation and policies for internal IT use, and for end user useUnitrends server backup maintenance & troubleshootingArchive and retrieve employee Google G-suite email to assist forensic discovery teamImproved IT communication to employeesResearched and created Disaster Recovery Planning documentation, and presented to CEO and COO

Lexington, South Carolina, United States

As a Program Manager, I served as the primary point of contact for national accounts including Verizon, AT&T, and Yellow Pages. I listened to customer needs and collaborated with production teams to ensure that their advertising and marketing requirements were met. I managed multiple design and data research teams to deliver successful outcomes.In addition, I provided comprehensive IT support for an office of over 20 devices and two offshore facilities. My technical expertise encompassed troubleshooting software and hardware issues, maintaining the Mac server and network equipment, and providing support for Macs, PCs, and smartphones. I hosted over 1,000 websites on our hosted server account.Specialties:Balanced both international program management and local office IT support.Provided desktop support for Windows and Apple platforms, for both local and remote users.Responsible for basic maintenance, and user upkeep on multiple web servers, using Peer1, Plesk, and cPanel.Provided second level support for offshore locations in the Philippines and India, for over 1,000 workstations and servers.Installed, administered, and supported all network printers, scanners, UPS devices, Cisco VPN concentrators, routers, and switches.Documented processes, and created user guides for end users.Finalized and verified monthly customer invoicing.Worked with clients, vendors, production teams, and peers to ensure project deliverables reach the client correctly and on time.Motivated and supported team efforts to successfully meet deadlines and achieve quality goals.Guided teams of up to 100 production employees in India and the Philippines.Traveled overseas to train employees in the use of information systems for data entry and data verification projects.Trained production teams on new customer processes and procedures .

• Designed creative spec ads for national clients, in a fast-paced environment, with daily deadlines. • Job required careful attention to printing specifications and details.• Trained employees in the use of equipment and systems to create effective advertising for vendors.