I am a Global Service Desk Manager at Rather Outdoors, a leading outdoor sports and recreation company. I have over 19 years of experience in IT, with Six Sigma Green Belt and CompTIA A+ certifications. My core competencies include managing global IT teams, improving IT team communication and standards, coordinating IT resources for successful project completion, and providing exceptional technical support to end users. I am also skilled in vendor management, staff hiring and training, and system administration support. In my current role, I manage the global IT infrastructure service desk team supporting US, European, Asian, and Central American office facilities and distribution centers. I also provide white glove support to executive staff and upper management, and develop internal and customer-facing technical documentation. Additionally, I have a passion for audio/visual production, and I lead a team of media technicians at my local church, where I handle the operation and maintenance of equipment, and produce live and recorded content. My mission is to leverage my technical and leadership skills to deliver high-quality IT services and solutions that enhance the efficiency, productivity, and satisfaction of internal and external customers. I am always eager to learn new technologies, tools, and best practices, and to share my knowledge and expertise with others. I enjoy working in a collaborative and diverse environment, where I can contribute to the growth and success of the organization and the team.
Listed skills include Graphic Design, Adobe Creative Suite, Management, Customer Service, and 33 others.