Brykell Greene Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

• Onboarded 900+ communities in 6 months from sales to actively using the system during major transitions during the pandemic.
• Set up integrations and configured systems based on the client's unique needs.
• Establish trusted advisor relationships to ensure customer satisfaction
• Worked with the Sales and CSM teams to learn the goals and objectives of new customers and translate those needs into a tailored implementation and onboarding process
• Identified and reported issues within the customer experience
• Manage a team of 3 implementation coordinators and created new policies and procedures for the team to follow.

Greater Atlanta Area

• Create SaaS implementation process and onboarding experience from scratch for healthcare start-up as a team of 1 in implementation.
• Manage all incoming phone calls, voicemails, and email inquiries via the community support queue and respond promptly to customer requests with accurate information.
• Resolve customer complaints with a patient and positive demeanor, provide appropriate solutions, and record thorough and clear details and outcomes of customer interactions.

Duluth, GA

• Oversee the implementation, training, and utilization of medical practices newly enrolled in the Navicure payments program throughout the country.
• Prioritize multiple tasks under aggressive time constraints and perform other duties and projects assigned by management within responsibility and control.
• Ensure project completion is resolved within the expected time frame and achievement of the project estimated revenue before the transition of the account to client success.

Greater Atlanta Area

• Lead implementation support associate for Ohio-based Holzer Health System on a 3-month on-site assignment.
• Provided over 1,000 hours of on-site client-facing onboarding support, consulting, and training during 1-3 week go-live periods.
• Translate unique client requirements into athena-centric workflows to be utilized by client stakeholders.

Atlanta, Georgia, United States

• Facilitate various clients on-site during the first few weeks of go-live experience on software systems at assigned locations nationwide.
• Serve as the go-to expert on the athenahealth healthcare SaaS software platforms.
• Communicate effectively with end-users at all levels, including front-line staff, clinical staff, administrators, and physicians.
• Communicate with internal teams to resolve issues and increase expertise in various skillsets.

Atlanta, Georgia, United States

• First point of contact for SaaS clients supporting requests through inbound phone calls, chat, cases, and follow-up outbound calls.
• Provide timely resolution, tracking, and response to all client support tickets via Salesforce.
• Diagnose complex software issues and provide clear direction to resolve client inquiries through deep expertise in various athenahealth (Saas) systems.

Norcross, GA

• Administer all lending activities for all consumer loan operations.
• Deliver excellent customer service by greeting all borrowers efficiently over telephone, email, and in-person and decreased customer complaints by 20%.
• Maintain confidential documents for all lending policies and evaluated all documents to maintain the accuracy of all electronic files.