Lead new Tenant & Employment Solutions team in response to FTC and CFPB settlement and consent order; manage 5 direct reports across 3 time zonesBuilt near-term strategy around consumer report accuracy after analysis of disputes and manual record reviews found [redacted]% of reports inaccurate prior to deliveryRelaunched criminal background screening to improve report accuracy and provide customers with industry-leading 89% in-network coverageDriving external vendor migration to retire legacy systems by 2025 Q2- - TransUnion provides credit, identity, and risk management solutions (B2B2C)

Launched 0–1 "moonshot" product for Independent Owners in partnership with Zillow; driven by product-led growth and on track for $46M+ ARR in 2025Optimized manual out-of-system process to open the Single-Family Rentals market and enable Sales to contract over 250,000 units year to dateRebuilt Product team after attrition and layoffs; managed 5 people, established career matrix, and restructured to better manage B2B segments and operations- - LeaseLock is an insurtech for rented residential real estate.

Scaled business from 0 to 250 car sales per day across 20 states to 100M+ revenueLaunched Uber partnership and Fair’s first Android app to better serve rideshare drivers (app built in 54 working days; achieved 1M downloads in 315 days)Led hiring for 9 product managersIntegrated indirect sales network which drove 25–40% of total consumer sales volume with a 2.10% conversion rate (vs 0.47% of other channels)Increased 14-day conversion by 35% through cold-start personalization and CarRank algorithm based on cohort analysis and machine learning model- - Fair is a fintech for car subscriptions back by SoftBank (Acquired by Shift)

Established Chief of Staff role to activate 300+ people after a 40% layoffReconciled 3 years of bad customer payments data to offboard third-party vendor and in-house financial servicesSaved $2M through vendor audit

Rebuilt Burger King's consumer iOS and Android apps (#WhopperDetour)Expanded global delivery operations for Burger King, KFC, Jollibee, and Greenwich PizzaLaunched consumer ordering and delivery services in EMEA, APAC, and AMER; operated in 9 total countries: UK, KW, AT, NL, PT, CH, PH, US, CAPlatformized bespoke software into 3 core products: order routing, courier app, and API

Generated millions of monthly video views for content partners including ABC, CBS, VH1, A&E, Comedy Central, Bellator MMA, and NFLBuilt enterprise tools for real-time creation of live TV clipsLead Rewat.ch project to create a browser extension for live stream gaming clips

Launched expert live chat to serve consumers across 7 categories: cars, finance, home repair, legal, medical, pets, and techScaled beta to over 3000 paying customersAchieved a 4.65 out of 5 star customer satisfaction rating and 60 NPSOptimized Zendesk customer support across five brands to zero out a 5000+ ticket backlog, automate most common support requests including refunds, and establish SLAs

Transformed personal task management software into an enterprise social workflow platform. Overhauled UX to automate repeatable tasks in two clicks and simplify ad-hoc actions.Launched freemium SaaS model to accelerate user research and drive leadsContributed design, frontend development, and video editing

Managed distributed team of 3 plus contractorsHelped over 80 consumer brands bridge the tech and training gaps to establish monetizable online presencesWork included a winning gubernatorial campaign, Body by Jake rebrand, a first-of-its-kind virtual tour for UCLA, and the foundation of the WordPress native menu tool

Generated $250,000 of consumer revenue in first three months of operationLead special projects for the CEO including interdepartmental workflow optimization, music label branding and packaging, apparel design, and branding for new retail productsSplit test physical mail while growing online conversion via email

Orchestrated design, print, and post production of all small-format projects; installed large-format work. Major clients included Chanel, Kangol, Robert Lee Morris, and DK Publishing.