Bryn Ferrin Email & Phone Number

• Product matter expert for Fintech and Activation products
• Identify bugs and design flaws and assess severity for dev prioritization
• Analyze and report data on client friction areas and feedback for Product roadmap
• Respond to high impact product outages and manage proper communication pipelines for key stakeholders
• Develop tools and processes for improving internal productivity
• Work cross-functionally with partners, Engineering, Product, Design, and Customer Success

• Provide guidance and instruction to got Product Support for complex issues and bugs
• Deliver actionable feedback to the Customer Success to ensure high quality communication and problem-solving
• Develop and implement strategies for department improvement and efficiency
• Used technical writing to product useful internal/external documentation for Product/internal processes
• Manage escalated technical issues to ensure client retention

Lehi, Utah, United States - Remote

• Quickly resolved technical issues for ICP clients
• Provide expertise and training on product features to clients
• Developed creative solutions for client needs to drive product adoption and reduce churn
• Communicate cross-functionally to drive down complexity

South Jordan, Utah, United States

• Spearheaded training for new and current staff, producing organized and robust training materials, videos, articles, etc.
• Managed medical charting technology and edited templates to produce professional documents
• Communicated with partnered facilities for cross-training on various CRMs used
• Produced insurance prior authorizations in a timely manner to assure prompt approvals and maintain patient satisfaction objectives
• Developed and implemented patient retention strategies

South Jordan, Utah

• Perform in-depth patient intake/history, maintain accurate and professional medical charts, and report to healthcare provider to ensure best patient experience and strict adherence to a high volume schedule
• Produce timely and detailed prior authorizations for patient procedures and medication to ensure patients get care quickly and that Billing processes run smoothly.
• Perform patient preparation methods for medical procedures, including communicating risks and benefits, educating… Show more
• Perform patient preparation methods for medical procedures, including communicating risks and benefits, educating patient on what to expect and recovery advice, performing intravenous phlebotomy for administration of.
• Perform patient recovery from procedures to ensure the patient is monitored for any reactions, handling any reactions according to protocol to ensure best experience and patient safety, communicating with healthcare.

Provo, Utah

• Analyze data and strategize to maximize patient referrals
• Oversee team of phlebotomists, conduct trainings, and product internal training documents to ensure patients had world-class medical experience
• Handle escalated cases with patients to ensure resolution and manage company reputation
• Input data for lab sample processing and medical documentation management
• Perform and run lab tests correctly and quickly as required by medical protocol

American Fork, Utah

Thousand Oaks, CA

In this role I had a wide range of responsibilities. I responded to customer needs and potential client leads via phone calls, prepare permits on various design programs for City Hall approval, deliver permits and other paperwork to job sites and City Hall, file documents, serve as front desk trainer, and manage other office needs.