Brynn Hill Email & Phone Number

Vancouver, Bc, Ca

Calgary, Alberta, Canada

I play a pivotal role in ensuring the smooth and efficient management of claims adjudication processes. My responsibilities encompass a wide range of tasks aimed at maintaining the integrity, accuracy, and effectiveness of our adjudication systems. Key aspects of my role include:Support Management: I oversee and respond to support emails related to claims, ensuring that all inquiries and issues are addressed promptly and accurately.Fraud Prevention: I conduct weekly fraud checks to identify and prevent fraudulent activities in claims processing, safeguarding the organization against potential risks.Verification Protocols: When necessary, I make phone calls to practitioners to verify service details, ensuring adherence to established protocols and maintaining high standards of accuracy.Automation Oversight: I supervise the training and development of our adjudication BOT, optimizing its performance and accuracy. Comprehensive training is provided, making this role accessible without prior experience.Adjudicator Support: I provide supervision, mentoring, coaching, and manage escalations for adjudicators, fostering a supportive and efficient work environment.High-Value Claims Review: I conduct double-checks on high-dollar claims to verify eligibility and accuracy before processing payments, ensuring compliance with organizational standards.Knowledge Maintenance: I maintain up-to-date knowledge of the Medical Expense Tax Credit (METC) and ensure the knowledge base is regularly updated.Special Projects: I assist in special projects and initiatives as assigned by the CX Manager, contributing to the overall goals of the adjudication department.

Calgary, Alberta, Canada

Key Responsibilities: - Recommend appropriate eyewear solutions based on individual requirements and latest trends.Manage a team of junior opticians, providing training and guidance in optical practices.- Liaise with suppliers to ensure a diverse and up-to-date range of eyewear products.Implement and maintain high standards of customer service, ensuring customer satisfaction.- Oversee the calibration and maintenance of optical instruments and equipment.Stay updated with the latest developments in optometry and eyewear technology.Achievements- Distinguished as the sole dispensing optician within the organization in both dispensing eyeglasses and contact lenses, showcasing a rare and comprehensive expertise in diverse optical solutions.- Consistently one of the top sales associates each year, demonstrating exceptional sales acumen and an unparalleled ability to meet and exceed customer needs.- Led the organization in the training rate of optical technicians, reflecting a commitment to excellence in staff development and a high standard of professional knowledge transfer.- Recorded the highest success rate in fitting Intracorneal Ring Segments (ICD) and Rigid Gas Permeable (RGP) lenses, underscoring a specialized proficiency in handling complex and advanced optical fittings.

Brooks, Alberta, Canada

Key Responsibilities:-Oversaw daily operations of the salon, ensuring efficient and effective service delivery.-Managed a team of staff, including hiring, training, scheduling, and performance evaluations.-Developed and implemented marketing strategies to increase clientele and promote salon services. -Maintained high standards of cleanliness and compliance with health and safety regulations. -Managed inventory, ordering supplies and equipment as needed while adhering to budget constraints. -Handled customer inquiries and resolved any issues to maintain high levels of customer satisfaction. -Analyzed sales reports and financial data to identify trends and opportunities for business growth.Achievements:-Successfully increased the salon's customer base through targeted marketing campaigns and exceptional customer service. -Implemented a new staff training program that enhanced service quality and efficiency.-Achieved a strong customer satisfaction rate.-Led the salon to exceed its sales targets for 2 consecutive years.

Brooks, Alberta, Canada

Key Responsibilities:- Oversaw the overall management and operation of the campground facilities.- Coordinated and managed bookings, reservations, and customer inquiries.- Supervised the maintenance and upkeep of campground facilities, including campsites, restrooms, and communal areas.- Developed and implemented policies and procedures to ensure camper safety and satisfaction.- Managed a team of staff, including hiring, training, scheduling, and supervision.- Handled budgeting, financial reporting, and expense management for the campground.- Organized and promoted outdoor recreational activities and events for campers.Achievements:- Successfully drove occupancy rates to near 100% each season.- Implemented eco-friendly practices, reducing the campground's environmental impact.- Organized group events that became popular attractions, enhancing the campground's reputation and repeat visitation.- Developed and maintained excellent relationships with local tourism boards and businesses, boosting the campground's profile.

Certification, Digital Communication And Media/Multimedia

-Digital Marketing Bootcamp -Social Media -Public Relations -SEO -Facebook & Instagram Advertising -Email Marketing & Automation -Hubspot.

Social Work