Created, published, and taught drawing classes online to kids ages 11-14.

• Received and fulfilled product orders and processed payments to the department.• Filled in for office secretary when absent.• Took customer calls with questions or concerns about products.• Organized and maintained fulfillment room, including product restocking.• Completely reorganized the manual and training materials for my position.

• Organized classroom and edited class website.• Assisted professor with grading and instruction.• Met with students and answered questions about material.

• Restocked and organized products throughout the warehouse.• Ensured quality packaging of hundreds of products shipped daily.• Maintained warehouse cleanliness.

• Communicated with customers as a guest services representative in person and over the phone.• Managed a team of up to 18 employees: trained new-hires, delegated tasks, and oversaw quality of work.• Shaped employee practices and procedures as a member of the theatre improvement board.