Bryn Smith

Bryn Smith Email and Phone Number

Experienced and Accredited Team Leader, Trainer and Technical Specialist @ Center Parcs
Bryn Smith's Location
Newark-On-Trent, England, United Kingdom, United Kingdom
About Bryn Smith

I am an experienced and accredited team leader, professional trainer and technical specialist, with 6 years of experience in these roles. I thrive in high pressure environments and always push myself to overcome challenges. I always strive to improve on my previous performances and take on more responsibilities where possible. I have experience working with and managing a team of people as well as working individually. I have a great deal of experience in a customer focused environment, I am able to manage relationships with key stakeholders and regularly do so in my current day to day role, as well as handling difficult situations with maturity and professionalism. I pride myself on my ability to go above and beyond what is expected of me in order to be the best that I can be and make the very most of every opportunity I face. I am an individual hungry for personal development and enjoy learning new skills that can be implemented to improve productivity and find better ways of working, considering the benefits and risks before taking action and mostly seeing strong results.

Bryn Smith's Current Company Details
Center Parcs

Center Parcs

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Experienced and Accredited Team Leader, Trainer and Technical Specialist
Website:
groupepvcp.com
Employees:
3427
Bryn Smith Work Experience Details
  • Center Parcs
    It Helpdesk Support Technician
    Center Parcs Apr 2022 - Present
    Ollerton, England, United Kingdom
  • Vodafone
    Business Technical Support Advisor
    Vodafone Jul 2019 - Mar 2022
    Newark-On-Trent, England, United Kingdom
    Escalating network cases for the business estate, supporting a multitude of different work streams, supporting customers from SOHO, SME, Partner Services and Corporte. Liasing with key stakeholders, as well as supporting internal agents on the phone lines.
  • Vodafone
    Aspire Management Accreditation Course
    Vodafone Jan 2021 - Apr 2021
    Newark-On-Trent, England, United Kingdom
    3 month management course covering a multitude of different managerial skills, including coaching and development, internal policies and processes, 121 delivery, difficult conversations, and mental health training.
  • Vodafone
    Learning & Development Trainer
    Vodafone Jan 2021 - Apr 2021
    Newark-On-Trent, England, United Kingdom
    Facilitating a 2 day course to 15+ delegates over a 3 month period. Upskilling the entire front line sales teams across the business with over 7000 employees unskilled in this time to successfully roll out a new project. Dealing with difficult delegates and focusing on knowledge retention for individuals development.
  • Vodafone
    Sme Tech Team Leader
    Vodafone Apr 2019 - Jul 2019
    Newark-On-Trent, England, United Kingdom
    Managing a team of 12 individuals, carrying out monthly 121 and coaching sessions, call quality scoring, supporting individual development and producing weekly KPI reports and feeding back to stakeholders.
  • Vodafone
    2Nd Line Technical Support
    Vodafone Jul 2017 - Jul 2019
    Newark-On-Trent, England, United Kingdom
    Answering calls to business customer and colleagues, aiding in general technical support and diagnostics, raising network related cases and assisting customer where need be.
  • Vodafone
    Technical Specialist Support
    Vodafone Feb 2017 - Jul 2017
    Newark-On-Trent, England, United Kingdom
    Working Network cases for consumer customers, contacting customers directly, administrative problem solving, providing 3rd line technical support and assisting 1st and 2nd line colleagues with advanced technical support and diagnostics.
  • Vodafone
    2Nd Line Technical Support
    Vodafone Oct 2016 - Feb 2017
    Newark-On-Trent, England, United Kingdom
    Answering calls to business customer and colleagues, aiding in general technical support and diagnostics, raising network related cases and assisting customer where need be.
  • O2 (Telefónica Uk)
    O2 Guru
    O2 (Telefónica Uk) May 2015 - Oct 2016
    Newark-On-Trent, England, United Kingdom
    Opening the store as part of management, training a team of people, coming up with sales incentives and tracking performance, delegating tasks to consultants, interacting with customers, helping consultants make and process sales, end of day cashing up and reconciliation paperwork, closing the store and locking up.
  • Game Digital Plc
    Sales Assistant
    Game Digital Plc Oct 2014 - May 2015
    Lincoln, England, United Kingdom
    Making and processing sales, approaching customers, tidying shop floor, weekly PoS change, working towards and exceeding daily targets.
  • Asda
    Shop Floor Assistant
    Asda Apr 2007 - Oct 2014
    Nottingham, England, United Kingdom
    Working to a deadline, assisting customers, replenishing point of sale displays, managing a team of people, delegating tasks, provide impeccable customer service.
  • B&M Heating
    Graphic Designer
    B&M Heating Mar 2012 - May 2012
    Nottingham, England, United Kingdom
    Full company Re-branding (Logo, Letterhead, Invoice, Quotes, Website, Vehicle Vinyl Design).
  • 'Being Lost' Exhibition
    Web Designer
    'Being Lost' Exhibition Nov 2011 - Jan 2012
    Lincoln, England, United Kingdom
    Created an Interactive Website for a design exhibition entitled 'Being Lost'.

Bryn Smith Education Details

Frequently Asked Questions about Bryn Smith

What company does Bryn Smith work for?

Bryn Smith works for Center Parcs

What is Bryn Smith's role at the current company?

Bryn Smith's current role is Experienced and Accredited Team Leader, Trainer and Technical Specialist.

What schools did Bryn Smith attend?

Bryn Smith attended University Of Lincoln, New College Nottingham.

Who are Bryn Smith's colleagues?

Bryn Smith's colleagues are Veeraswamy Sankàr, Olivia Lingeri, Mary Pop, Martial Filias, Machteld Nützmann, Alberto Megias García, Ophelie Walczak.

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