Bryony Pusey Email & Phone Number

Thatcham, Gb

Epsom, Surrey, Gb

London, Hammersmith, Gb

Lead and manage all internal and external engagement activity for a major transformation programme with the Vehicle Solutions business. 1) Develop the Communication & Engagement Strategy, and deliver the targeted plans that inform and actively engage internal teams, customers and third parties in the transformation journey. 2) Craft a compelling ‘Change Story’ and supporting messages that inspire and guide people through the transformation. 3) Identify and profile key audience groups; provide insight to the Programme team and leaders on who they are, their characteristics, how they’re impacted by the change and the journey we need to take them on. 4) Provide council to the MD and other senior leaders on their communications role and prepare specific content and key messaging for them. 5) Create and deliver a comprehensive measurement programme to make sure that at all stages of the journey we have a clear picture on what people know, how they feel and their readiness for the change. Put in place and deliver plans to address any gaps identified. 6) Manage communications and stakeholder engagement activity within the programme team.

London, Gb

Promoted to lead the internal communications for the company’s largest business function, Customer Operations, with a global audience of 11,000 employees (direct and from partner organisations).1) Created the internal communications strategy and plan, and crafted the ‘story’ that bought the function’s strategy to life in a simple and inspiring way.2) Business Partnered the Customer Operations Director and provided counsel on all strategic, leadership and operational communications.3) Defined and implemented a new frontline communications approach and governance that streamlined the volume, format and frequency of communications. Recruited and developed a team of three to support the delivery of the new approach.4) Conceived the business case and introduced a new digital channel (app and web-based) that 89% of employees agreed transformed communications within the function.5) Implemented a communication programme that 90% of managers said equipped them with the information they needed to be great leaders and involved them in shaping the function’s direction.6) Led crisis communications for all frontline teams and influenced the PR team to make sure we had a single, consistent internal and external message.7) Created and executed the communications strategy for a cultural transformation programme, delivering a 45pt improvement in customer satisfaction.

London, Gb

Lead the development and delivery of effective communication campaigns that inspire employees and support the delivery of the UK strategy. 1) Designed, developed and implemented communication strategies and plans to support specific, high profile business programmes2) Built collaborative working relationships with senior stakeholders (up to Board level) and project teams to facilitate the effective delivery of both internal and external objectives3) Created and managed virtual teams to deliver inspiring communications that engaged and were relevant to each target audience4) Worked with a range of creative agencies to deliver both communications campaigns and specific interventions5) Implemented an Employee Panel - a measurement technique to gain regular insight into the effectiveness of communications activity and input into the design and implementation of up-coming campaigns

London, Gb

Lead the development and delivery of function internal communications that support the overall business strategy. 1) Responsible for the successful creation of an internal communications strategy and plan for the new Transformation & Online business function, including new channel design and implementation.2) Responsible for internal communications to the Customer Services function, including in-house and outsource contact centre estate (circa 5,000+ employees)3) Responsible for internal communications to the Technology function4) Provided business partner support to senior leadership teams including internal communications coaching and guidance5) Provided strategic communications support and align activity with employee engagement plans6) Delivered internal communication and engagement plans for new products and services to drive advocacy7) Managed functional change communication and messaging8) Managed, measured and improved internal communication channels

Reading, Berkshire, Gb

Supported the UK Communications Manager with the delivery of company-wide internal communication strategy and plans.1) Provided advice and support to senior business leaders (up to board level) on all aspects of internal communications2) Devised and delivered an internal communication campaign to raise awareness and gain employee support for the 2006 Drought and water restrictions. This included recruiting and managing one direct report3) Conducted a major piece of research to assess the effectiveness of our internal communication channels and make recommendations where improvements were needed to meet audience needs4) Successfully introduced new company-wide communication channels5) Managed external suppliers to support the successfully delivery of a set of UK Strategy events and workshops6) Project managed the delivery of a company-wide ‘Family Fun Day’ for c. 2,000 people7) Developed and managed an internal communications intranet site that provided employees with a ‘one-stop shop’ for advice on how to communicate across the business, information about our channels and back issues of our publications.

Reading, Berkshire, Gb

Managed and developed a team of internal communication advisors to deliver effective internal communications to the Customer Services division (c. 1,500 employees)1) Implemented a communications strategy to improve effectiveness of communications to 900 Customer Service employees (100 field-based) and two outsourced call centres.2) Led the delivery of an employee opinion survey, analysed results and then devised and implemented a plan to raise satisfaction and engagement levels across the division.3) Project managed various face-to-face events including the annual employee celebration night for c. 300 people.4) Supported the UK Communications team with ad hoc projects and conferences.

Reading, Berkshire, Gb

Lead a team of five team leaders and the day-to-day management of the Sales Maximisation Billing department (approximately 50 people).Developed and championed effective communication and employee engagement plans within the department.

Reading, Berkshire, Gb

Completed Thames Water’s 2-year Business Graduate Development programme. Roles included: Business Analyst, Knowledge Management Consultant, Customer Services Team Leader and Corporate Communications Advisor

Human & Physical Geography, Geography

Education record