Administer Active Directory on Windows Servers, including managing useraccounts and group policies.Proactively monitor remote management alerts using RMM software andmaintain client endpoint lists.Email administration - manage client spam filters, and end-user spam queriesand general email troubleshooting queries, and signatures (locally or throughexclaimer/ 365), rules, calendar sharing, and mobile device configurations.Manage 2FA accounts and ensure proper implementation and use across theorganization.Troubleshoot software issues on both Windows and MacOS operating systems.Configure and troubleshoot remote desktop connections using RDP.Manage user accounts and licenses in Microsoft 365, including creating, deleting,and assigning permissions.Administer and troubleshoot Citrix workspace sessions for users.Server back-ups and updatesSharePoint - Data platform best practices.Endpoint Manager - MDM, Intune, Azure

• End-user support remotely. • Created and Managed User accounts using Active Directory. • Trained staff members on the usage of new or existing hardware and software.• Troubleshot hardware, software, and networks. • Conducted printer setup, connection, and connection. • Configured and set up IP telephony. • Managed Hardware and Software installation and maintenance. • Managed company equipment through inventory. • Set up workstations for users. • Set up and configured LAN.

>Developed and implemented security policies and procedures to protect against unauthorized access, data breaches, and cyber-attacks.>Conducted regular security audits, risk assessments, and vulnerability assessments to identify potential security threats and take preventive measures.>Responded to security incidents, analyzed security logs, and investigated security breaches to identify the source of the problem and take corrective action.>Conducted security awareness training and education programs for clients and employees to improve their knowledge of security risks and how to avoid them.> Staying up-to-date with the latest security trends, technologies, and threats to ensure that security measures are effective and relevant.> Collaborated with other departments, vendors, and partners to implement security controls and ensure compliance with industry standards and regulations.> Documenting security procedures, policies, and incidients for future reference and analysis.

>Configured and deployed new and refurbished workstations, laptops, and peripheral equipment.> Created and managed user accounts in Active Directory, applying group policy management.>Developed and implemented standard operating procedures, creating user self-help guides for minor incidents of self-support.>Managed and maintained IT documentation, researching and updating articles on the knowledge base, new releases, and updates on both hardware and software resources.>Managed and maintained inventory of IT equipment, advising on procurement requirements for the IT department.>Track license and support contracts to include notification of renewal timeframe to management.>Participated in a project to upgrade 135 company laptops, resulting in a 60% reduction in hardware issues.>Trained and onboarded new employees on company systems and navigation, assigning technical resources required.> Create and manage users' budgets in Cisco IP telephony.> Requested vendor management scheduling and supervised work outsourced. > Conducted printer setup, toner replacement, and connection.

> Provided technical support to end-users via phone, email, and in person.> Troubleshoot and resolve software and hardware issues.> Install, configure, and maintain computer systems and software.> Monitor and maintain computer networks and systems.> Set up and troubleshoot peripheral equipment such as printers and projectors.> Participate in the development and implementation of new IT projects.