With over 15 years of experience, I am a seasoned technical product support specialist and cybersecurity professional adept at leading complex projects and collaborating with multiple teams to identify vulnerabilities and risk. My expertise spans providing fast and valuable hands-on technical support and security engagement across products and technologies from low-level to application systems. I am a self-motivated quick learner that is creative, versatile and resourceful. I excel in identifying novel solutions and providing early guidance in achieving results with critical infrastructures, product support initiatives, and documented security measures. I have a proven record of collaborating with government agencies, industry experts, and academic institutes to address technical support, product initiatives and cybersecurity challenges. My commitment to innovation produces results: documenting SOPs, safeguarding digital assets, and finding new ways to work with products to increase efficiency in software and commercial business environments (Windows, Linux, Azure) and microservice building automation control systems.I look forward to connecting! Feel free to reach out with any questions or how we might be able to work together and collaborate.Key AccomplishmentsDeveloped and documented Standard Operating Procedures (SOPs) | to allow for more efficient processes when establishing workflow for projects saving the company six figures annually.• Concurrently managed 14 clients with unique environments: operating systems, networks and access/security controls and door entry/lighting in several industries: finance, government, healthcare, manufacturing. Familiar with providing 24/7 environments. • Developed and instituted a seasonal bias routine for building automation controls systems to let users adjust controls for heating/cooling seasonal requirements. Provided a hidden administrative dashboard managing. • Created and presented professional technical documents (User Manuals, legal sign-off), for turnover of building controls systems.Areas of Expertise:Technical Support | System Administration | Network Administration | Risk Assessment | Technical Aptitude | Vulnerability Assessment | Security Tools | Security Policies | Unique Problem Solving | Very Detail Oriented | Security Policy Development | Risk Management | Web Application Security | Cyber Research | Management | Incident Response | Encryption