Bikramjit Singh Phull Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Noida, Uttar Pradesh, India

• Offering technical support to the team or vendor on-site.
• Addressing hardware and software-related issues through troubleshooting, and providing remote assistance for email setup and backup.
• Diagnosing and resolving Wi-Fi issues, as well as performing upgrades as necessary.
• Configuring and installing new computers, networks, and software systems.
• Configuring and troubleshooting CCTV systems, and NVRs/DVRs for effective surveillance operations.
• Installing network printers, configuring peripherals such as printers and scanners, and providing troubleshooting and resolution for initial printer issues, such as paper jams, alignment, toner replacement, and drum.

Nagpur, Maharashtra

• Providing end-user IT support and troubleshooting assistance.
• Proficient understanding of Windows Server 2016 encompassing Active Directory management and the configuration of remote desktop connections for users.
• Provided technical support, both on-site and remotely, resolving issues related to hardware, software, and network infrastructure.
• Changing user passwords, locking/unlocking user accounts, setting up and maintaining accounts and adding clients to the domain.
• Implemented configurations and conducted upgrades on end-user laptops, including the installation of essential software, network folder setups, printers, scanners, and other necessary components.
• Deployed and set up operating systems, antivirus solutions, Microsoft Office 365, and various professional software applications, ensuring both optimal performance and robust security measures.

Pune Area, India

• Planned and coordinated team activities for outages, ensuring efficient and effective resolution.
• Performed replacement tasks for SFPs, power modules, and network cards during data center outages.
• Possessed knowledge of basic fiber connectors and proficiently conducted patching activities.
• Generated comprehensive reports, including Link Migration survey reports and Installation survey reports, to document and evaluate the successful implementation of network connectivity.
• Demonstrated expertise in cross-patching techniques and conducted precise fiber power level checks using advanced power meters to maintain optimal network performance.
• Utilized Optical Time-Domain Reflectometer (OTDR) equipment for cable tracing purposes, accurately locating faults or disruptions in the fiber infrastructure, and generating detailed reports for analysis and further.

Priyadarshini College Of Engg., Electronic & Telecommunications, A

Diploma, Electronic & Telecommunications, A

Ssc, A