• Offering technical support to the team or vendor on-site.• Addressing hardware and software-related issues through troubleshooting, and providing remote assistance for email setup and backup.• Diagnosing and resolving Wi-Fi issues, as well as performing upgrades as necessary.• Configuring and installing new computers, networks, and software systems.• Configuring and troubleshooting CCTV systems, and NVRs/DVRs for effective surveillance operations.• Installing network printers, configuring peripherals such as printers and scanners, and providing troubleshooting and resolution for initial printer issues, such as paper jams, alignment, toner replacement, and drum replacement.• Validating and maintaining IT E-scrab and Hardware Asset inventory reports.• Maintaining and troubleshooting desktops, laptops, servers, and computers, as well as installing and configuring IP Phones, network printers, scanners, webcams, projectors, and VC devices.• Preparing billing and reconciling received materials. Designing the site layout after completing the work.• Expert in maintaining comprehensive inventories of hardware and software, with a focus on vendor co-ordination for Level 1 spares supports.

• Providing end-user IT support and troubleshooting assistance.• Proficient understanding of Windows Server 2016 encompassing Active Directory management and the configuration of remote desktop connections for users.• Provided technical support, both on-site and remotely, resolving issues related to hardware, software, and network infrastructure.• Changing user passwords, locking/unlocking user accounts, setting up and maintaining accounts and adding clients to the domain.• Implemented configurations and conducted upgrades on end-user laptops, including the installation of essential software, network folder setups, printers, scanners, and other necessary components.• Deployed and set up operating systems, antivirus solutions, Microsoft Office 365, and various professional software applications, ensuring both optimal performance and robust security measures.• Identified and remedied network issues and hardware malfunctions by employing comprehensive troubleshooting methods and effective problem-solving techniques.• Performed local data backup and restoration, OneDrive backup, and email backup, and ensured data readability to guarantee comprehensive data protection and accessibility.

• Planned and coordinated team activities for outages, ensuring efficient and effective resolution.• Performed replacement tasks for SFPs, power modules, and network cards during data center outages.• Possessed knowledge of basic fiber connectors and proficiently conducted patching activities.• Generated comprehensive reports, including Link Migration survey reports and Installation survey reports, to document and evaluate the successful implementation of network connectivity.• Demonstrated expertise in cross-patching techniques and conducted precise fiber power level checks using advanced power meters to maintain optimal network performance.• Utilized Optical Time-Domain Reflectometer (OTDR) equipment for cable tracing purposes, accurately locating faults or disruptions in the fiber infrastructure, and generating detailed reports for analysis and further action.