Nicole Asquith Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

As Key Development Manager at Kew Solutions, I focus on nurturing long-term relationships with our clients. I am committed to driving client success, by addressing business requirements to continually enhance customer experience and discuss future improvements for their IT Infrastructure. My role also focuses on implementing a new In-House software for our IT ticketing system. This initiative is designed to streamline processes, improve client satisfaction and enhance efficiency. My goal is to deliver value by improving both the customer experience and operational effectiveness of our services.

Dubai, United Arab Emirates

Currently, I am working as an IT consultant while actively pursuing full-time opportunities. In this role, I collaborate with small businesses across Dubai and Abu Dhabi, overseeing all aspects of IT support, training, and system migration, development, configuration and Software Vendor relationship management. Specifically, I manage the Tutor Cruncher Platform for Heather Harries Educational Hub and the Zoho Recruit platform for the Harries Group Recruitment and Consultancy Company, as well as developing and updating the website for both companies, which fall under the same umbrella. Additionally, I am engaged with Browns and Co salons across Dubai and Abu Dhabi, where I am responsible for configuring their CRM Salon System Phorest. Furthermore, I develop data storage and analysis platforms for the salons, facilitating the tracking of performance metrics to identify areas for improvement and capitalize on strengths to drive sales.

Sharjah, United Arab Emirates

As a member of the IT PMO team, my role involves gathering and analyzing information, comprehending existing processes and systems, and collaborating with stakeholders to document requirements and map processes effectively. I serve as a bridge between technical teams and non-technical end users, ensuring clear communication. Additionally, I closely coordinate with development teams to ensure alignment with business requirements during the build phase. I am responsible for creating test scenarios and test case documentation, facilitating User Acceptance Testing sessions with user groups. Moreover, I proactively identify risks and issues, support stakeholder engagement, host workshops, and training sessions, and manage timelines. Throughout all project stages, I work closely with project managers to support the full lifecycle of IT projects.

Singapore

Bangkok Metropolitan Area, Thailand

www.farmforce.com is a Software-As-A-Service (SAAS) solution that streamlines the management of smallholder farmers, enhances traceability, and facilitates access to formal markets. As a seasoned systems analyst, I contributed to the implementation of the Farmforce Application across large clients spanning multiple smallholder farms in Southeast Asia, aligning with their mission to promote global sustainability. Our objective was to significantly reduce human error and data loss among smallholder farmers by up to 80% through process automation via a mobile application. Additionally, I spearheaded the implementation, migration, and process creation from a paper-based system to Sales Force CRM across our global offices. My responsibilities included conducting comprehensive system testing from development stages to end-user experience testing and defect management. Furthermore, I conducted analysis, measurement, and reporting on system usage, market penetration, and sales data for management meetings, product development, customer service, and account management purposes. Additionally, I developed customer case studies and produced training videos for the Farmforce system and mobile app. Lastly, I organized and managed international events and trade shows, ensuring the provision of relevant customer-facing marketing materials for corporate events.

Newcastle Upon Tyne, United Kingdom

During my tenure at KCS Datawright, I collaborated closely with the sales and marketing team, overseeing approximately 35 active accounts within the organization. This role entailed not only internal coordination with colleagues but also external engagement with customers to ensure timely and budget-conscious delivery of products and solutions. Integral to my approach was the cultivation of strong client relationships aimed at both retaining existing clients and fostering growth opportunities. By analysing systems and closely monitoring accounts and software products, I made it a priority to comprehend our clients' business operations thoroughly, identifying how our products and services could effectively support and drive their business objectives. Moreover, I took on the responsibility of understanding our internal processes and capabilities, enabling seamless collaboration across departments and facilitating the successful management and delivery of projects to our valued customers.

Newcastle Upon Tyne, United Kingdom

During my tenure at ITPS, I employed a proactive approach to generate new business, employing strategies such as cold calling, networking, and partnership building. Leveraging my experience as a systems analyst in software lifecycle management, I collaborated closely with companies to identify and pass on referrals for potential opportunities. In addition to prospecting, I provided new customers with comprehensive guidance on solutions, products, costs, resources, and project planning, enabling the development of effective strategies for project delivery. Furthermore, I maintained regular communication with existing clients, ensuring they were informed about our product portfolio and introducing them to innovative ideas. Simultaneously, I managed their accounts adeptly, using my relationship building experience to deliver a consistently high level of customer service.

Newcastle Upon Tyne, United Kingdom

I collaborate closely with our internal sales team to generate qualified leads and uncover opportunities within our defined target market. By establishing relationships with both new and existing clients, I assess, transform, and effectively manage their IT systems to enhance their operational success. My approach involves identifying and addressing client needs through a deep understanding of their business and challenges, culminating in the creation of service-based solutions aligned with their objectives. I excel in building enduring relationships founded on successful engagements, trust, and transparency, and possess the ability to articulate ROI and solution benefits. Additionally, I have cultivated strong partnerships with key industry players such as Microsoft, Datto, and Symantec.

Newcastle

In my role as a Business Process Analyst and Developer in the construction and mining equipment industry, I spearhead digital transformation initiatives by designing, analyzing, and implementing Business Process Management software. This involves orchestrating the entire software development life cycle, ensuring seamless automation of business processes across four countries, encompassing employees and suppliers. Beyond technical proficiency, I excel in project management, risk analysis, and delivering impactful presentations. Moreover, I am adept at conducting training sessions and developing comprehensive user hand guides to facilitate seamless adoption of new systems and processes. With expertise in database SQL development and Baan, I bring a comprehensive approach to business process analysis.

Newcastle Upon Tyne, United Kingdom

A significant aspect of my role entailed composing, refining, and maintaining content for the company intranet, leveraging my skills in HTML and CSS coding. Collaborating with the communications team, I directed a project to re-brand and re-launch the internal company website, overseeing user testing sessions and providing training to users on content management and website navigation. Additionally, I was responsible for the management and upkeep of an Asset Management database, which included stock condition details and planned works. Working closely with domestic energy assessors, I provided training on energy performance software operated on handheld devices, enabling the generation of certificates for vacant dwellings.

Bsc, Applied Computing

Activities and Societies: BoxingModules: - Object-Orientated Modelling & Design - Project Management & Professional Development - Social.

Hnd - Internet Computing, Information Technology

Activities and Societies: BoxingYear One Modules: - Programming 1 & Programming 2 - Information Systems Analysis - Relational Databases.

Education record

Activities and Societies: Duke of Edinburgh Award, Horse Riding, Badminton, Athletics, Karate, Skiing, snowboarding, boxing, muay thai.