• Responsible for the operational and sales performance of 122 franchised restaurants in Washington, Alaska, and Hawaii.• Maintained strong relationships with 13 franchisees through strategic operational support, regular business reviews, identifying business opportunities, and communicating and coaching on Company specifications and initiatives.• Leveraged KPI’s to drive positives results in areas of opportunity or correct and establish systemic change within a franchisee organization. i.e. Overall Speed-of-Service average of 4:32 to improved Speed of Service of 3:12. Year over year top-line sales growth of 5%+ by all franchisees each of the last 3 years.

- Coach and train Owners and Managers on business management, staff training, and patient interaction soft skills.- Build and strengthen team and patient relationships to build and grow business, increase customers and maximize productivity.- Availability is paramount to be successful for my clients. I make a point of being "there" for my clients and team.

Having no dental industry experience, it was at first odd to become a leader in the industry, but it's so exciting and thrilling to build and grow dental practices bringing people together to create a common vision, implement business and customer service processes, and set responsible financial goals. I love to achieve.- I directed the 9th best revenue producing office opening in company history. The office revenue exceeded $2M by month 10 of operation and positive NOI by month 6- I trained 20 Operations Managers throughout region on building and maintaining a successful dental business. I led formal training sessions on topics including: Creating customers, responsible financial & collections techniques, managing employees, and creating a vision. I really enjoyed the one-on-one training I had with managers on specific challenges and goals. IMPACT: 16 new dental practices opened. Highest 1st-year Revenue producing region in company history

I had such a great time working with JT Manufacturing/ Marketing. Such great people. Working in the Equestrian and Extreme Sports Industries was a blast. Two totally different industries kept me always excited for the next challenge and adventure. Always a new project to work on, customer to help and goal to set.- Operational organization was needed, one of the main reasons I came to JT Manufacturing. I developed an electronic retail platform to sell products. I identified and adopted e-commerce technology to launch retail website and shopping cart. Managed and marketed the website to customers in digital and print media. There was minimal cost (<$150 annually) in development and maintenance of this revenue stream. IMPACT: Revenue exceeded $600K in first year of operation. Created new means of test marketing to gather information before product launch.- I also managed the launch and distribution of 3-4 products annually to more than 100 business accounts nationwide. Surveyed customers and potential customers for creative and practical input in R&D. Collaborated with sales team to determine best practices to take acquired feedback and apply it to marketing and selling new and updated products. IMPACT: New products created new revenue streams. Upgraded products retained customers. Maintained highest product standards and quality in the industry.- I created inventory management system, preventing losses, supporting production schedules, and allowing for more targeted forecasting and planning. This took some convincing of management to upgrade existing technologies, but it allowed for electronic inventory management. I implemented the new system and trained others to utilize it. IMPACT: Increased visibility to product delivery, resulting in improved cost management. Enhanced service delivery, making the customer purchasing experience more efficient.

Rubbing shoulders with some of my boyhood sports icons was a thrill I can hardly put into words. To spend a season on the media relations team with the Phoenix Suns gave me unimaginable access to the people, technology, and business of what churns out top quality athletic entertainment in this country. I will never forget it.I researched and interviewed players and coaches to produce press releases assisting local and national media outlets and for feature ideas and team event objectives. I spend much of my time also tracking, compiling, and analyzing team and player statistics.I coordinated player interviews & game activities with local and national media.

Nothing like spending the summer in the Big Apple. A whole new life experience, that's for sure. The food, the people, and transportation style was life changing. Will never forget the clients, celebrities, and the great American sights of this great city. Alan Taylor Communications provided me an opportunity to work with some of the great professionals in the industry and learn the tricks of the trade.-I directed event communication among media, celebrity spokerspersons, and clients. I was the main point of contact for high profile clients - USTA and Pilot Penn.

This was a dream come true to be a part of BYU Athletics. Of course it wasn't putting on that BYU football helmet in Cougar Stadium, but it was the next best thing. A great year with great people.• Directed local & national media for feature stories on athletes and coaches• Assisted in coordinating press coverage & statistics for basketball, volleyball and football • Produced softball media guides, feature articles, game booklets, and press releases