Brian Staley Email & Phone Number

Irving, Tx

Install, configure, and administer workstations in a Windows 10 environmentBuild and deploy application installation and packages using SCCMManage systems upgrade projects as requiredAdhere and advance security posture for all IT systemsPhysical and logical security maintenance for all servers, and networking equipmentPerforming multiple tasks for routing and switching in the network infrastructureDell PowerEdge hardware and software upgrade and migration.Monitoring, maintenance, implementation of Windows 2012/2016, and other servers.Install, administer, and troubleshoot the Server products, including Windows 2012/2016, Exchange Server, SQL Server, Data Protection Manager, System Center, Group Policies and Logon Scripts.Create and update IT documents.Working with Manager, Network Services and general IT staff to analyze and resolve problems associated with technical issues.Monitoring alert sources, documenting issues and documenting resolution to completionWork alongside the service desk to remedy end-user workstation issues as an SME escalation pointBackfill and answer service desk calls when required

Irving, Tx

Help Desk Technicians assist computer users with hardware and softwarequestions. Help Desk Technicians field telephone calls and e-mail messages from customersseeking guidance on technical problems. In responding to these requests for guidance, HelpDesk Technicians must listen carefully to the customer, ask questions to diagnose the nature ofthe problem, and then patiently walk the customer through the problem-solving steps.In addition we configure user PCs deploy requested software, create and terminate user accounts and manage their user permissions throughout the company's many proprietary and shared applications. We configure their Cisco IP phone network phones and operator queues. We create building access ID cards for the company employees across the entire US. We maintain and monitor company servers and domain controllers as well as the print networks across the domain. We manage data accuracy and usage to keep our documentation up to date to meet requirements for SOC1 Audit status.

Dallas/Fort Worth Area

I was a contractor for Soutwest Airlines via HCL America Inc. I work in the Technology division for the Technical Asset Management department (TAM). Our objective is to manage procurement, for all of SWA's Technical assets i.e. Hardware, software, mobile devices, Kiosks, video, network equipment, and appliances, all software licenses and approvals for delivery as well as ordering or receiving any of the above inventory or software, to include tracking of disposal at end of life cycle and termination events. We utilize Service Now ticketing software and SAP Ariba Spending management system.

Durham, Nc

I worked as a Global Service Desk Team Lead for a Global Pharmaceutical Corporation. I observe the support team and assist in difficult client issues, or escalations and oversee ticket routing for task oriented support team resources.I monitor and evaluate the status, quality of support, and SLA resolutions supplied by the teams ticketed by our agents via voice recordings, call monitoring, and other comm system metrics. My supervisory objectives include, testing and evaluating the service analysts assigned to my team, offering advice and sharing tips and experience with them. Scheduling shifts, aligning resources to best utilize peak hours and performance while maintaining focus on the client's needs according to terms of MSA, managing call SLA handling and service ticket traffic keeping inline with proven ITIL standards and practices in.. Some of my tasks include monitoring the Phone recordings setting critical service outage IVR broadcasts to assist in call surge for known Critical Incidents, and evaluating Analysts interactions with client associates for call quality and accuracy in ticketing and allocation of assets via client requests. I maintain the local infrastructure and readiness of my comm center. We use ITIL-ITSM standards and are bound by the business needs of the Corporate client and the level of quality they expect from HCL America.I am also tasked with orienting the team and assisting the team with inter-company issues. I am the go between for their personal scheduling, training, a mentor, leader, and technical guide. I maintain communication between the client and the team as well as my upper chain of command. I am to share my experience with the team and assist in developing a more effective, and valuable, service technician.

Fayetteville, North Carolina Area

* Helped convert entire Novell network campus (4K+ PCs) to MS Active Directory* Helped migrate entire campus from XP to Windows Seven (4K+ PCs)* Provide IT Help Desk services for 900+ Faculty and Staff members * Handle technical troubleshooting within a large formerly Novell environment, now MS Active Directory, including system crashes, slow-downs and data recoveries. * Install and administer Sophos Enterprise Managed Antivirus console* Setup, maintain, configure and repair Apple/Mac PCs, laptops, and IOS portable devices* Man Help desk and handle remotely or allocated resources to fix or repair user computers via Track-It ticketing support system* Engage and track Priority 1 work orders, with responsibility for the timely documentation, escalation (if appropriate), resolution of service tickets. * Perform remote desktop sessions, * Excel at verbal phone instruction for users. * Receive, setup, or Zen Image desktop PCs new from OEM supplier, or used machines for redistribution where needed.* Troubleshoot network connectivity issues for Ethernet connections * Network and local Printer problems and troubleshooting (Desk jet, Bubble Jet, LaserJet, Dye sublimation printers, bar-code printers for POS hardware).* Configure and service user assigned laptops as well as managed the distribution for laptops that were signed out as assigned PCs * Configure and troubleshoot Wi-Fi connectivity. Setup and troubleshoot a portable Wi-Fi network for school registration sessions. * Perform training for new software to staff or faculty to include virtual classrooms via Elluminate, and WebEx, Bomgar remote sessions, JoinMe.

Fayetteville, North Carolina Area

Provide networking/desktop support and perform remote management of Faculty and Staff PCs. Analyzes and troubleshoots a wide variety of computer software products, computer systems, peripheral devices and network connectivity. Determines if problems are related to hardware, software, connectivity or combination of both. Coordinates with co-workers, system developers, vendors and functional users to effect successful problem resolution. Makes recommendations and/or system modifications to preclude problem recurrence. Loads and uses various operating systems, and diagnostic and utility software packages to perform computer configurations, installations, backup and upgrades. Uninstalls and/or reinstalls software to resolve problems. Optimizes system performance. Determines whether problems are user oriented or result from equipment, hardware, software or networking failures. Must be knowledgeable when installing computer up-grades to existing equipment to ensure that all components are compatible and no conflicts or system malfunctions occur.

Fayetteville, North Carolina Area

Assist community college students to use computer lab facilities. Help students with formatting documents/spreadsheets/PowerPoint presentations/Access Databases; communicate orally and in writing with faculty and students to solve problems with assigned tasks. Installing new computers with Windows volume licensed operating systems, imaging classrooms and solving problems with equipment. Checking to ensure that classrooms are properly secured when not in use or open when a class is scheduled, maintaining equipment and software making sure computers are kept up to date and patched with all provided patches and security software and devices. Instructing new computer users in how to complete needed/assigned tasks on a Windows based PC. Aided students in use of course specific or simulation software. Maintenance of classroom PCs and servers, perform tasks for the students such as resetting user accounts and passwords. Test new software to make certain it is compatible with existing programs or services. Maintained printers and scanners for student use.

Grapevine, Texas

This is my own home business, I started it as a side job actually just to augment my income from my day job. This is a business in progress, as I work from my home.https://squareup.com/market/staley-computer-repairhttps://www.facebook.com/StaleyComRep

Fayetteville, North Carolina Area

I held a Class "A" CDL with All endorsements but passenger. I operated a commercial combination vehicle for nearly 16 years and over 2 million miles with a clean driving record and no accidents. I was responsible for the day to day inspection and maintenance of my vehicle to ensure safety of the motoring public as well as on time delivery of my load. We hauled mostly Fortune 500 commodities and wares over 48 states and Canada. I was also tasked with keeping a drivers daily log book and maintain a health certificate and HAZ-MAT certifications. I drove singles and doubles, hazmat, flat beds and dry vans, shipping containers, refrigerated units and double drop custom conversion trailers designed by Schneider National to haul glass with.I used Cab Overs and Conventional tractors to pull these rigs with. I was responsible for On time delivery as well as the safety and security of my load and vehicle. I was responsible for all the paperwork required to cross the border into Canada or I would have to secure the crossing via forwarding agent (Broker) at the border crossing point. I was also responsible for the accuracy and legitimacy of my Bills of Lading, Shipping Manifests, Border crossing import/export documents, Bar coded Tariff agreements, expense logs, and receipts, as well as a Drivers Daily log book as required by the DOT.

Fort Bragg, Nc

I was trained as a 19E Armor Crewman on the M-60 A1 Main Battle Tank, I was further cross-trained to a 19K M1 Abrams Crewman.I served with the 1st of the 252nd Armor Bn 30th BDELocated in Parkton, NC

Associate’S Degree, Networking Technology

Activities and Societies: Member of:, AITP, NTHS, PTK, Cisco Alumni

High School Diploma